Sales Operations Manager
ABBAt ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
National Sales Manager__
Your role and responsibilities
In this role, you will have the opportunity to lead and execute the sales support strategy for Process Industries, aligning local initiatives with ABB’s global business objectives and growth ambitions.
Each day, you will provide technical and commercial leadership to support both internal and external customers, ensuring the delivery of high-quality proposals and solutions. You will demonstrate your expertise by overseeing bid, estimation, and proposal activities, driving compliance with ABB standards, improving win rates and profitability, and coaching and developing a high-performing Sales Support team.
The work model for the role is: Onsite
This role contributes to ABB’s Process Industries Division across Australia and the Pacific Islands, driving excellence in sales support, customer engagement, and commercial performance.
You will be mainly accountable for:
Leading and developing the Spares, Bids and Proposals teams, fostering a high-performance culture focused on customer satisfaction, operational excellence, and continuous improvement.
Defining key performance targets and ensuring their achievement by monitoring progress, driving corrective actions, and enhancing customer support and service delivery outcomes.
Establishing, maintaining, and continuously improving RFQ, pricing, governance, and bid management processes to ensure consistency, compliance, and operational efficiency.
Driving the development of competitive, commercially sound proposals by evaluating market conditions, customer requirements, and the most effective delivery models, including direct sales, partnerships, consortiums, and channel strategies.
Overseeing the review and validation of commercial, technical, legal, and pricing terms within customer offers, while supporting bid/no-bid assessments and strategic decision-making.
Participating in project risk reviews and providing technical and commercial guidance throughout the sales process, ensuring Sales teams are equipped to successfully engage customers through presentations, negotiations, and solution discussions.
Qualifications for the role
Proven leadership experience in sales operations, bids, proposals, or commercial teams within process industries such as mining, metals, minerals, energy, or heavy industry.
Strong background in sales, business development, or commercial management within automation, electrification, digitalisation, or process control environments.
Experience developing and optimising sales systems, governance processes, and performance metrics in high-volume, customer-focused organisations.
Sound technical knowledge of industrial automation and electrification solutions, including DCS, PLCs, drives, process control systems, and digital technologies.
Strong commercial acumen with the ability to identify opportunities, negotiate contracts, manage profitability, and drive business growth.
Degree qualified in Engineering, Business, Commerce, or a related discipline, with excellent communication, stakeholder management, and people leadership skills.
Competitive base salary plus performance-based incentives
Flexible working arrangements and international travel opportunities
Professional development, training, and career growth support
Employee assistance program and local-specific benefits in Australia
More about us
The Process Industries Division serves the mining, minerals processing, metals, cement, pulp and paper, battery manufacturing, and food and beverage, as well as their associated service industries. The Division brings deep industry domain expertise coupled with the ability to integrate both automation and electrical systems, increase productivity and reduce overall capital and operating costs for customers. For mining, metals and cement customers, solutions include specialized products and services, as well as total production systems.
The Division designs, plans, engineers, supplies, installs and commissions integrated electrical and motion systems, including electric equipment, drives, motors, high power rectifiers and equipment for automation and supervisory control within a variety of areas including mineral handling, mining operations, aluminum smelting, hot and cold steel applications and cement production. The offering for the pulp and paper industries includes control systems, quality control systems, drive systems, on-line sensors, actuators and field instruments. Digitalization solutions, including collaborative operations and augmented reality, help improve plant and enterprise productivity, and reduce maintenance and energy costs.
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact?
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.