Campus Operations Manager (Brisbane)

ABOUT JMC

Founded over 40 years ago, JMC is a heritage higher education provider specialising in the creative industries. We offer smaller classes, real studios with incredible equipment, and lecturers who still work in the industries they teach, from TV production to music theatre to game design.

Our positioning is direct. JMC graduates, and our staff, are working creatives and collaborators. They excel at their own craft, and they’re also exceptional team players.

We’ve been doing this for over 40 years, and we plan to keep doing it for many more. This is a place to build a career chapter, not just a CV line.

YOUR ROLE, HONESTLY

The Campus Operations Manager is responsible for the day-to-day operational performance of the campus, ensuring high-quality local delivery of nationally defined operating frameworks. Ensuring students experience a consistent, responsive and well-managed environment while preserving the local campus culture that makes JMC distinctive. 

Reporting to the Head of Campus Operations, the Campus Operations Manager directly manages the on-campus Student Services Coordinator and Customer Service Representative, and partners closely with National Functional Leads on administrative standards, student scheduling, and student experience processes.   

The Campus Operations Manager is the first point of accountability for campus-level operational issues, student welfare escalations, and local compliance matters, playing a pivotal role in ensuring the national operational framework is delivered to the highest standard on the ground. 

WHAT YOU’LL DO

• Manage the day-to-day operational performance of the campus, ensuring consistent delivery against national standards. 
• Oversee the campus student services function, ensuring the Student Services staff deliver timely, high-quality support to students. 
• Serve as the primary operational point of contact for campus-based staff, students, and stakeholders. 
• Directly manage and develop the Student Services Coordinator and Customer Service Representative on campus.
• Identify and resolve operational issues promptly, escalating to the Head of Campus Operations or relevant national functional lead as required. 
• Support the implementation and embedding of national operational frameworks, processes, and the JMC Service Hub model on campus. 
• Ensure campus-level compliance with TEQSA requirements, student visa conditions (where applicable), and JMC policies and procedures.
• Act as the campus-level escalation point for student concerns, welfare issues, and complaints, working collaboratively with the National SEE&W Lead and Wellbeing Support Officer.
• Support scheduling, timetabling & lecturer contract processes in coordination with the National Student Administration Lead and CFO.

 

WHAT YOU’LL BRING

• Demonstrated experience in operations management, student services, or a comparable higher education administration role. 
• Proven ability to manage and develop a small team in a high-demand, student-facing environment. 
• Strong understanding of student administration processes, including enrolments, timetabling, and regulatory compliance. 
• Excellent communication, problem-solving, and stakeholder engagement skills. 
• Ability to work effectively within a national framework while managing competing local priorities. 
• Proficiency in student management systems and the Microsoft Office suite. 
• Understanding of TEQSA or higher education regulatory requirements including TCSI data reporting (desirable).  
• Working with Children Check required. 

THE PRACTICAL BITS

BASE Brisbane, with hybrid working and some in-office presence for collaboration and key events.

REPORTS TO Head of Campus Operations.

TYPE Full time, permanent.

SALARY Competitive, commensurate with experience; we’ll talk specifics early in the process.

APPLY TO [EMAIL or link to ATS]

WHAT TO SEND

A CV and a short cover note (no longer than a page). Applications that include examples of work (portfolio, published URLs, or case studies) are strongly encouraged. In your note, tell us briefly: the most sophisticated digital experience you’ve contributed to, and one improvement you’ve made to a website that you can prove with data.