Operations Manager

About Us

Buildsafe is an innovative leader in the building and construction industry, specialising in scaffold and height-safety systems, alongside our rapidly growing BuildCam camera-monitoring division. BuildCam delivers 24/7 intelligent site monitoring for residential construction, improving visibility, safety, and communication for builders and stakeholders.

We are fast-paced, ever-evolving, and known for practical solutions and continuous improvement. At Buildsafe, we value strong relationships, operational excellence, and a hands-on culture where we tackle challenges together. With BuildCam expanding nationally, we are seeking a strong people leader and operations professional to oversee day-to-day service delivery and support the next stage of our growth.

About the Role

The BuildCam Operations Manager oversees the end-to-end delivery of BuildCam services, including customer service, field operations, installation teams, logistics coordination, and stock control.

This leadership role is essential to service quality, operational efficiency, and the performance of the BuildCam division. You will lead our Customer Specialist, Technicians, and Installers to ensure safe, professional, and timely service delivery while driving continuous improvement in partnership with the General Manager.

Core Operational Oversight:

• Team Leadership & People Management
• Operational Oversight & Service Delivery
• Scheduling, Field Coordination & Logistics
• Stock Control, Inventory & Compliance
• Customer Service & Stakeholder Engagement
• Reporting, Administration & Business Support

About You

The successful candidate will bring:

• 3–5 years’ experience in operations management and leadership
• Experience managing multi-disciplinary teams (desired)
• Exposure to the construction, building, or service delivery industry (highly advantageous)
• Strong operational capability across scheduling, coordination, and administration
• Proficiency in CRM systems (HubSpot preferred), Microsoft Office, and operational platforms
• Demonstrated experience improving workflows, processes, and operational efficiency
• Exceptional communication skills with the ability to manage internal and external stakeholders effectively
• The ability to thrive in a fast-paced, reactive, high-volume environment
• A hands-on, team-focused approach

What’s In It For You

• Permanent full-time role based at our Arundel office
• Occasional interstate travel (approximately monthly)
• Leadership opportunity within a rapidly expanding technology division backed by a national, established brand
• Supportive, team-focused environment with strong leadership visibility
• Monthly lunches and regular team events
• Employee Assistance Program for you and your immediate family
• Uniforms provided
• Annual performance reviews to ensure you’re supported, recognised, and progressing
• Access to discounted gym membership through Fitness Passport