Operations Manager

About Us:

At Yalga Connect, our employees are what set us apart. We’re a young company, but we’re making a big difference in the lives of Aboriginal and Torres Strait Islander children and young people in care! We are committed to enhancing the living arrangements of children and young people in care and aim to make a positive difference in their lives by providing the children and young people with a sense of family, community, cultural connection, and the ability to heal and reconnect with their families by providing culturally appropriate care, outreach support and placement support.

Our team predominately work in residential type environments including Outreach Support, Youth Residential Out of Home Care as well as supporting emergency placements in crisis accommodation, supervised family contact and placement support arrangements.

About the role:

As the Operations Manager for Yalga Connect you will be overseeing the provision of high-quality care, support and supervision to young people in care of the Department of Child Safety, Women and Children in line with Yalga Connect policies and procedures, and legislative requirements. Through creating and maintaining a trauma informed, culturally therapeutic homelike 24/7 Residential Care Service, effective teamwork, casework and consistent practices, the Operations Manager works alongside the CEO in ensuring team members are assisting young people to achieve agreed personal, educational, health, behavioural and social development outcomes.

The Operations Manager is an integral member of the Yalga Connect Senior Leadership Team, they provide leadership and oversee the end-to-end program operations, including service development/delivery and people management, in order to meet organisational goals, improve organisational performance and promote a professional, high-functioning and collaborative culture.

About you:

The ideal person for this role would be flexible, adaptable, and open to learning. You will have the previously demonstrated ability and skills work with young people who display highly complex and challenging behaviours along with understanding the complexities and support needs of how to support professionals within this setting. You will have experience within the Child Protection sector in a management position.

Aboriginal and Torres Strait Islander people encouraged to apply.

Mandatory requirements:

• Either hold or be actively working towards a minimum Diploma level qualification within the human services sector.
• Essential experience; needs to have worked with and alongside Aboriginal and or Torres Strait Islander people.
• Excellent knowledge of social and cultural issues impacting Aboriginal and Torres Strait Islander Peoples.
• Demonstrated knowledge on local community and social services sector.
• Significant and proven experience and a record of achievement in managing the delivery of Human Services specifically to those who have complex and challenging behaviours
• Demonstrated effective people leadership including the management of workplace culture, performance matters, complaints and concerns
• Demonstrated ability to lead and support diverse teams with cultural sensitivity.
• Leadership and management experience including staff supervision, staff performance management, budget development and financial management skills
• The ability to engage stakeholders in developing and maintaining strong working relationships and gaining their participation around key decisions and initiatives
• Effective interpersonal and communication skills including the ability to negotiate complex matters and resolve conflict
• Knowledge of service models and the ability to design and implement service improvement strategies
• Knowledge and understanding of Equal Employment Opportunity, Ethical Practice, Cultural Diversity Statement and Occupational Health and Safety as they relate to this role
• A very high level of computer literacy and proficiency with SharePoint, Microsoft Office Suite and comparable systems
• Current Working with Children Blue Card – Paid (P)
• Current Driver’s License – Minimum of P2 level
• Have own vehicle you are willing to utilise for work purposes.

Desired skills and abilities:

• Minimum of two years of residential care management experience
• Relevant tertiary qualifications in community services, social work, management, or related fields.
• Lived experience as an Aboriginal and/or Torres Strait Islander person.
• Experience in organisational growth, tender writing, or business development.