About UNSW Village
UNSW Village is one of Australia's largest on-campus student accommodation communities, providing a vibrant home to more than 1,000 students from Australia and around the world. Located in the heart of the UNSW Kensington campus, the village offers a dynamic, fast-paced environment supported by strong university partnerships and a collaborative team culture.
Managed by Campus Living Villages (CLV), a global leader in student accommodation with more than 28,000 beds across Australia, the United Kingdom and the United States, we are passionate about creating exceptional resident experiences. Guided by our core values of Care, Accountability, Integrity and Teamwork, we foster an inclusive workplace where our people are empowered to grow, collaborate and make a meaningful impact every day.
Reporting directly to the Village Manager, the Operations Manager is responsible for the day-to-day operational leadership of UNSW Village, ensuring the village runs efficiently while delivering an exceptional experience for residents and supporting the ongoing success of the community.
Key Responsibilities
- Oversee the operation of all functions of Village operations.
- Responsible for leading the emergency management response for the village as needed
- Provide accurate and timely operation reports on key areas of management and project activity.
- Work with the Village Management to achieve agreed budgeted occupancy targets.
- Support in managing and supervising the Village budgets and finances.
- Manage and support a residential life program that supports the requirements of the University’s framework
- Manage all People and Culture issues, including recruitment, induction, training and performance management in conjunction with the People and Culture team
- Plan and implement marketing and sales plan in conjunction with Marketing team
- Actively engage with university staff and management to develop and maintain positive relationships.
- The responsibilities of this role may evolve based on the changing needs of our residents and the business. We seek candidates who are adaptable and open to taking on new challenges as they arise.
Essential Skills, Experience and Qualification
- Computer literate, with proficiency in Microsoft Office Suite, database management system systems such as StarRez
- Experience in an operational role with supervisory duties in a service-based industry
- Relevant tertiary qualification, preferably in hotel or business management
- Current National Police Clearance Check
Why apply for this role?
- Have a day off on your birthday on us.
- CLV offers an attractive total fixed remuneration (TFR) which includes employer superannuation contributions
- Access to Employee Assistance Program (EAP) with a high focus on employee’s wellbeing
- Discount program (Flare) with discounts on everyday items and big-ticket items
- Employee recognition awards
Campus Living Villages Welcomes You to Apply
If you're an experienced leader with strong operational expertise, a passion for developing high-performing teams, and the ability to thrive in a dynamic, fast-paced environment, we'd love to hear from you.
This is an exciting opportunity to make a meaningful impact by delivering exceptional resident experiences, leading operational excellence, and building strong partnerships with our university community.
Apply now by submitting your resume and a cover letter outlining what makes you the ideal candidate for the Operations Manager role at UNSW Village.
Campus Living Villages Australia is an equal opportunity employer who recognises everyone is unique. We welcome you for who you are – as you are, so if you require any adjustments to the recruitment process, please contact us so we can discuss this further.
We welcome and encourage applications from First Nations people, recognising the value, unique skills, and knowledge that First Nations employees bring to the workplace. We encourage applications from people of all genders and backgrounds and applications for employment will not be assessed on any basis that contravenes relevant anti-discrimination legislation applicable within Australia.
Applicants must possess a valid visa that grants working rights in Australia to apply.
Only direct applications from candidates will be considered.
