Field Service Technician – Electrical or Mechanical Rapid Doors

About Us

Remax Doors is a progressive and fast-paced company delivering doorway solutions that enhance business productivity and profitability. We design, manufacture, install, and service a range of door systems for traffic and energy control in almost every type of building. Next time you see a double-acting door at the back of a supermarket or a high-speed roll-up door, check the logo—it’s likely to be one of ours!

Responsibilities and Duties

Installations

• Install Rapid Doors, Sectional Doors, Impact Swing Doors Roller Shutters, and Strip Screens across all territories.
• Travel as required for onsite works, including extended stays away from home.
• Oversee onsite project management, including labor, parts, and materials.

Service

• Provide technical support and onsite response for service calls, breakdowns, and repairs across NSW
• Conduct scheduled preventative maintenance on Rapid Doors and other equipment as needed.
• Attend sites, complete inductions, sign in, and follow all documented service procedures.
• Ensure accurate reporting and follow-up after maintenance work.
• Be available for on-call service work as required.

Site Assessment

• Support the project team with technical expertise and solution design.
• Conduct pre-site evaluations, including taking measurements, photographs, and providing professional advice for installations and service work.

Service Team Support

• Assist in service ticket closure, including reports, labor/parts entry, and invoicing.
• Estimate and quote remedial work for door installations, including follow-ups and sales order creation.
• Provide technical phone support to clients, technicians, and distributors.

NSW Operations Support

Support NSW operations with:

• Unpacking crates and organizing materials.
• Recycling materials and managing waste disposal.
• Restocking parts containers and racks.
• Maintaining service vehicle operational status.
• Managing site consumables and tools.

Production Support

• Assist with the assembly and production of all products as required.
• Follow established work systems and company policies.

Housekeeping & Safety Compliance

• Maintain cleanliness and organization of production areas and storage spaces.
• Follow proper lock-up procedures to secure vehicles and workspaces.
• Ensure full compliance with company health and safety policies and procedure

Required Skills:

• Competence use of power and hand tools
• Thorough working knowledge of mechanical principles.
• Working knowledge of electrical systems
• Skill in examining and re-engineering operations and procedures. 
• Work requires professional verbal communication and interpersonal skills. 
• Work requires willingness to work a flexible schedule and travel

This is an opportunity to join a growing organisation with a great culture and a ‘family comes first’ approach to work-life balance. A rewarding career path with experienced mentors awaits the successful and motivated candidate.

If you see this as an opportunity to join a quality-focused, leading doorway solutions provider and believe you have what it takes to contribute to the company’s vision and mission, -send us your application. We’d love to hear from you!