AV Service Technician

InSight Systems is a leading provider of workplace technology solutions, specialising in AV integration, strategic consultation, and managed services. For over 20 years, the company has delivered innovative and reliable solutions to medium and large organisations across a wide range of sectors, including government, corporate, healthcare, education, and sports.

We are looking for an experienced AV Service Technician to join our on-site team at a University in Melbourne’s CBD. This is a hands-on service position dealing with a variety of AV technologies.

Key Responsibilities

• Provide support and resolution for end users, managing complex service incidents and requests for desktop computing and audio-visual equipment issues.
• Utilise remote support platforms for monitoring, troubleshooting and proactive support of AV field equipment as well as enterprise devices.
• Conduct preventative maintenance checks and audits and update internal registers and procedures to reflect the current status of rooms.
• Network configuration of AV devices and troubleshooting of common IT faults.
• Understanding, configuring and operating DSPs, control systems, video-conferencing and unified communication devices.
• Device management in both Microsoft and Apple environments.
• Providing in-room support to other teams within client site for rectification of AV and IT issues.
• Provide professional support and proactive communication to clients.
• Ensure service tickets are closed once satisfactorily completed.
• Update internal and external registers to reflect current status of rooms and asset information.
• Make sure any required reports from your tickets are correct and get sent as required.

Skills & Experience

• Relevant experience in an AV incident response role 
 • Experience with AMX and Crestron control systems • Basic understanding of AMX and Crestron programming • Experience in DSP programming is desirable • Networking experience/certifications highly desirable. • Customer service experience • Problem solver, will own issues until full resolution. • Able to take a creative approach to situations and problem solving. • Excellent communication skills, both written and verbal with great attention to detail. • Strong organisational, time management & prioritisation skills. • Strong rapport and relationship building skills with both internal staff and customers. • Exceed customer expectations – ability to create wow and delight moments with customers

What’s in it for you?

• Inclusive and dynamic culture, family-focused environment
• Flexible working options to support work-life balance
• Strong team collaboration across the business
• Career growth, learning and development opportunities
• Company events including weekly activities, EOFY and Christmas celebrations
• Generous employee discounts on AV products

This is a challenging and rewarding role, and if successful you will become part of a highly dedicated, motivated and supportive team.

If you are interested in this position, please apply and address your application to Paris Gorham – People and Culture Specialist.

You must have the right to live and work in Australia to apply for this position. You will also require a valid Working with Children’s Check and Police Check.

InSight Systems is an Equal Employment Opportunity Employer. We welcome and encourage applications from Aboriginal and Torres Strait Islanders and people of culturally diverse backgrounds.

Kindly note that only shortlisted applicants will be contacted – thank you!