Training Coordinator

OUR ORGANISATION

Join Lifeline Australia and you will be helping to support the delivery of critical services ensuring that “no person in Australia has to face their darkest moments alone.”

Lifeline Australia is a national suicide prevention charity providing all Australians experiencing emotional distress with access to 24-hour crisis support and suicide prevention services. We are committed to empowering Australians to be suicide-safe through connection, compassion and hope.

Lifeline Australia Ltd (LLA) is located in Sydney, with small teams of dedicated staff employed to lead funding and corporate relations activities, and to provide the design, technical infrastructure and governance of services across Lifeline’s member network. LLA recently embarked on an exciting transformation journey, guided by an ambitious strategic plan.

The 2024-2027 Strategic Plan will see enhancements across services, technology and workforce to bring about better outcomes and a more accessible and flexible support system for help-seekers.

THE OPPORTUNITY

We are looking for a Training Coordinator to play a key role in the successful delivery of training programs for our external clients. In this dynamic role, you’ll coordinate end-to-end training administration, including course scheduling, participant registrations, and logistical arrangements, ensuring every learning experience runs seamlessly.

Acting as a central point of contact for trainers and participants, you’ll provide technical and operational support before and during training sessions, helping to create a positive and professional learning environment. You’ll combine exceptional customer service with strong coordination skills to ensure training programs are delivered efficiently, professionally, and to a high standard.

This is a fantastic opportunity for someone who enjoys building relationships, solving problems, and contributing to impactful learning experiences.

This is a full-time 12 month contract.

RESPONSIBILITIES

• Set up courses and registration links in JobReady.
• Coordinate and schedule training sessions in Outlook for both virtual and in-person delivery. 
• Coordinate training logistics with venues for face-to-face delivery.
• Monitor registrations and communicate to client low registrations. 
• Resolve administrative issues impacting training delivery. 
• Serve as the primary contact for training-related inquiries. 
• Coordinate communication between trainers and clients regarding schedules and requirements. 
• Maintain accurate client training records and participant databases. 
• Conduct training venue checklists for face-to-face delivery and training checklists for virtual delivery.
• Support invoicing processes with accurate training delivery data.

ABOUT YOU

• Diploma in Human Resources, Education, Business Administration, or related field.
• 3-5 years of experience in training, HR, or related administrative roles.
• Experience with commercial training operations or client service roles.
• Strong organisational and time management skills.
• Experience with virtual meeting platforms (Teams) preferred.
• Experience with JobReady or similar student management systems preferred.
• Technical troubleshooting skills and ability to provide real-time support.
• Customer service orientation with professional phone and email manner.
• All employees of Lifeline Australia must undergo a National Police Check.

OUR CULTURE

The team are passionate, supportive and hardworking. They are very driven to reach their goals, so that they can continue to grow and deliver critical support to all Australians at a time when the importance of mental health has never been so prevalent.

EMPLOYEE BENEFITS PACKAGE

• Salary Packaging – being a not-for-profit organisation allows us to offer our employees access to some amazing tax savings through salary packaging.
• Flexible working – we provide flexibility and support to all employees and encourage work-life balance.
• Employee Assistance Program – access to free counselling sessions for you and your family.
• Beautiful office facilities in central location.

HOW TO APPLY

To apply, please select “Apply Now” and follow the prompts to submit your expression of interest.