Risk Manager

About the role 

Quality is everything: Uncompromising quality is the heart of everything we do. We maintain continuous dedication to delivering exceptional services for each individual.  

Our Risk Manager (RM) plays an integral part in ensuring that Capability Support continues to deliver personalised, trauma-informed and professional services that improve the lives of people that we support. We achieve this by embedding evidence-based frameworks to inform, deliver and improve our services; as well as actively and systematically seeking, acting and reflecting on feedback from clients, staff and stakeholders.  

Reporting to the Chief Quality Officer, the RM works closely and in partnership with Capability Support’s organisational leaders to ensure we continue to meet, and build upon, our high-quality standards. They are responsible for identifying, assessing, monitoring and mitigating risk across Capability’s operations and working closely with organisational leaders to identify, measure and evaluate current, emerging and future risks consistent with Capability’s risk framework and risk aware culture. 

Duties & Responsibilities 

• Support the development of risk-informed frameworks, policies and procedures throughout the organisation   
• Support the design, development and implementation of systems, tools and processes that achieve quality and compliant outcomes for: 
• risk management at all levels 
• regulatory reporting and audit obligations 
• formal standards and regulatory codes appropriate to Capability’s needs 
• continuous business improvement and operational performance 
• any other business need 
• Identify and implement appropriate risk and compliance frameworks, functions and tools that are proportionate to the scale and complexity of Capability’s operations 
• Undertake continuous reviews of Capability’s risk management and compliance policies and frameworks to ensure they are fit for purpose 
• Provide advice, guidance and practical assistance to managers and supervisors on incident reporting, complaints management, investigations and corrective actions where required and that emphasises risk is about continuous learning and embracing opportunities, including through: 
• risk reports, dashboards, and presentations for Capability leadership and stakeholders 
• facilitation of risk workshops, root cause analyses and scenario assessments to identify systemic risks and opportunities for improvement 
• integrating risk management into operational planning and decision-making 
• delivering risk management education and awareness initiatives 
• coaching managers and teams in risk assessment and mitigation techniques 
• promoting a positive and risk aware culture across the organisation 
• Provide collaborative advice and guidance to staff at all levels on compliance with a range of standards and legislation, including in relation to: 
• NDIS provider registration, quality and safeguarding 
• Care and Protection / Out of Home Care 
• Work Health and Safety (WHS) 
• assisting with internal and external audits and regulatory reviews 
• organisational resilience, business continuity, and crisis management activities 
• Oversee and support the work of the Quality Officer 

Key Requirements 

Essential: 

• Experience with risk, quality, WHS, audit and/or compliance management 
• Understanding of risk management principles and effective risk management 
• Highly developed problem solving and analytical skills 
• Ability to be flexible, adaptable and work to changing priorities 
• Excellent interpersonal skills, including the ability to build productive working relationships with a diverse range of individuals and groups 
• Facilitate and promote an environment whereby informed risk-based decision making can occur, including by fostering a positive risk culture and the ability to influence others 
• Strong verbal and written communication skills 
• Excellent organisational and time-management skills 
• Current Working with Vulnerable People registration, or capacity to gain this 
• Current CYF clearance, or capacity to gain this 
• Current Police Check, or capacity to achieve this 
• Current drivers licence 
• Roadworthy, registered and insured vehicle 

Highly desirable: 

• Relevant vocational or tertiary qualifications (business, administration, risk, legal etc) or equivalent experience 
• Awareness of trauma-informed care approaches 
• Current First Aid and CPR certification