Retail Operations Manager - VIC West

OZ Design Furniture - Victoria

About the Role
We're searching for an experienced multi-site retail leader with a passion for furniture & homewares, strong commercial acumen, and a genuine love of developing people.

As Retail Operations Manager - VIC West, you'll oversee and support our current Western and Regional Victorian store network:

• Albury
• Bendigo
• Essendon
• Geelong
• Hoppers Crossing
• and potential site expansion in 26/27/28 financial years.

Reporting directly to the Head of Retail, this is a key leadership role within our business and an opportunity to make a real impact across the state.

What's in it for you?

 Be Fairly Compensated

In addition to a competitive salary package, we offer:
- A generous performance-based bonus structure
- Travel & car allowance
- Staff discounts on thousands of furniture and homewares products

We believe great leadership should be genuinely rewarded.

Take Your Career to the Next Level

With continued growth across all markets, this role offers strong career progression opportunities for the right candidate who wants to grow with the business.

Be Part of Something Special

As a second-generation, family-run Australian business, we proudly keep our family values at the heart of everything we do - from how we support our teams to how we serve our customers.

Be Proud of Where You Work

By using sustainable materials in our manufacturing processes and offering a wide range of Australian-Made furniture, you can feel proud to represent a brand that supports local industry and is conscious of its environmental footprint.

Key Responsibilities

Leadership & Team Development

• Lead, coach, and inspire Store Managers to achieve individual and team performance goals.
  

• Build capability within your teams by fostering a positive, high-performance culture.
  

• Provide clear direction, performance feedback, and ongoing development support.

Operational Excellence

• Ensure all stores operate in line with company standards from visual merchandising to inventory control.
  

• Drive store productivity through effective rostering, workflow management, and KPI tracking.
  

• Champion continuous improvement opportunities across the retail footprint.

 Sales & Customer Experience

• Strategically drive sales performance and profitability across all stores.

• Analyse sales results and develop action plans to maximise growth.

• Lead initiatives that elevate customer experience and strengthen brand loyalty.

HR & People Management

• Oversee recruitment, onboarding and retention strategies for retail staff.
  

• Provide guidance on performance management, employee relations, and reward programs.
  

• Model and uphold OZ Design's culture, values and service standards.

Sound like the role for you? Here's what we're looking for:

- Proven experience in a multi-site retail leadership or operations management role.
- A strong commercial mindset with the ability to analyse sales performance and implement improvement plans.
- A hands-on leadership style with a demonstrated ability to coach, develop and inspire Store Managers.
- A deep understanding of retail operations, including rostering, inventory control, compliance and visual merchandising.
- Excellent communication skills and the ability to build strong, trusting relationships across teams.
- Flexibility to travel regularly across Victorian stores.

About Us

At OZ Design, we have been providing high-quality furniture and homewares to Australian homes for over 45 years. We are a wholly Australian, family-owned company operating more than 36 stores across Eastern Australia and Adelaide.

If you're ready to take the next step in your retail leadership career and join a business that genuinely invests in its people, we'd love to hear from you.

Click Apply to submit your resume and a cover letter outlining your experience and why you're the perfect fit for this role.