Remote Operations Manager (Boutique Nanny Agency)

Job Title: Remote Operations Manager (Boutique Domestic Nanny & Pet Agency)
Company Based: Australia, Brisbane and Gold Coast
Location: Remote (Philippines)
Work Arrangement: Part-time (20-30 hours per week)Operating Hours: Australian Eastern Standard Time (AEST) – 8am until 2pm business hours
Compensation: $12 AUD per hour (dependent on experience) + bonus

About Mini Connections

Since 2016, Mini Connections has been a premium, boutique nanny recruitment and domestic matchmaking agency servicing HNF families across Brisbane and the Gold Coast, Australia. We don't just fill jobs; we provide a high-end service that pairs busy and professional families with professional career nannies and childcare professionals.

As our Director transitions to focus exclusively on front-end sales and luxury client consultations, and nanny interviews we are seeking a sophisticated, highly organised Operations Manager to take 100% ownership of our placement ecosystem, client-candidate pipelines, conflict resolutions, and daily workflows.

You will be the operational backbone and the protective shield of Mini Connections. Your primary mission is to seamlessly manage the entire journey of our clients and candidates once a placement has been made. You will manage customer resolutions independently, maintain efficient database integrity, and ensure that no client or candidate ever experiences a delay in service.

Key Responsibilities

1. Candidate Lifecycle & Pipeline Management

Vetting Coordination: Oversee the onboarding funnel for new nanny applicants, ensuring all reference checks, Working with Children Checks, and safety clearances are thoroughly verified and uploaded into CRM.

Professional Profile Creation: Assemble beautiful, client-ready candidate portfolios that present our talent in a highly polished, professional layout.

Database Upkeep: Maintain an immaculate CRM at all times, ensuring candidate availabilities, tags, and compliance documents are 100% accurate and up to date.

2. Client Services & Customer Resolution

Customer Service: Act as the first point of contact for all daily client and candidate inquiries via our centralised agency communication channels (Whats App, email, and virtual phone line).

Autonomous Problem Solving: Take full ownership of daily customer service issues and client resolutions (e.g., handling booking adjustments, placement queries, concerns or candidate feedback) using established agency parameters, shielding the Director from routine friction.

Interview Coordination: Manage schedules and calendars to seamlessly book interviews between clients, candidates, and internal team members.

3. Digital Community Coordination & Marketing Support

Community Access: Act as the primary administrator for our private, dedicated digital nanny hub, ensuring active engagement and distributing available shifts to our network.

Social Asset Distribution: Post targeted, beautifully aligned job advertisements and updates across our professional channels (including Instagram, facebook, and LinkedIn) to continually attract high quality candidates.

4. Systems, Contracts & Invoicing

Contract Administration: Issue, track, and securely archive client terms of business, placement agreements, and intake forms.

Financial Oversight: Manage overdue placement invoices and coordinate nannies for casual or short-term bookings.

Requirements & Qualifications

Experience: 3+ years of experience as an Operations Manager, Online Business Manager (OBM), or Senior Executive Support Specialist—ideally working within fast paced premium recruitment, or high-end service agencies.

Communication Skills: Exceptional written and verbal English and grammar skills, with the ability to maintain a professional, calm, and premium brand tone under pressure.

Technical Savviness: High proficiency with modern project management tools (e.g., Manatal, Microsoft 365, Teams), communications systems, and recruitment-focused CRMs.

Proactive Problem Solver: You naturally have initiative when discerning the correct decision for the business who takes pride in refining systems and can confidently make executive customer-service decisions within defined boundaries.

Technical Setup: A secure, reliable, high-speed internet connection with power backup, a distraction-free workspace, and availability during Queensland (AEST) business hours between the hours of 8AM until 4PM Monday to Friday.

What We Offer

Competitive Premium Pay: Up to $12 AUD per hour with the view to increase in 3-months + 13-month bonus.

Long-Term Stability: A trusted, long-term partnership with a highly respected and well-established Australian boutique brand.

13th Month Pay: Pro-rata 13th-month bonus provided at the end of the calendar year.

Autonomy: The trust and space to run operations your way without micromanagement, reporting directly to the Director twice weekly.

How to Apply
If you truly believe you have the outlined experience outlined and would love the opportunity to work closely to the Managing Director who genuinely wants to support a thriving business on building systems, organising pipelines, and delivering a high-end customer experience, we want to hear from you!

Please submit your CV along with a short, 2-minute video introduction outlining your experience managing pipelines or resolving client situations and why you would make the perfect fit for this busy role to MICHELLE@MINICONNECTIONS.COM.AU

Applications without a video introduction will not be considered.