Introduction
Help Shape the Future of Property Management
At Harcourts, our purpose is simple: Helping Others Achieve Success.
We're seeking an experienced, passionate and commercially minded Property Management Operations Manager (VIC/SA) to join our national Property Management leadership team.
This is an exciting opportunity for a property management professional who enjoys coaching others, building strong business relationships and helping people achieve exceptional results. You'll work closely with business owners, department leaders and property management teams to improve performance, drive growth and strengthen the delivery of The Harcourts Way of Property Management.
If you're a strategic thinker with strong industry knowledge and a genuine passion for developing people and businesses, we'd love to hear from you.
About Harcourts
Established in 1888, Harcourts is one of the world's largest and most successful real estate groups, with a network of more than 870 offices across 10 countries and over 6,800 team members internationally.
Our people are at the heart of everything we do. We are committed to supporting our network through industry-leading training, innovative business solutions and a culture that values collaboration, courage and continuous improvement.
Description
About the role
As the Property Management Operations Manager VIC/SA, you will be responsible for supporting and developing Property Management businesses throughout Victoria and South Australia.
Reporting to the Head of Property Management and working closely with the Victorian and South Australian CEOs, you'll partner with business owners and their teams to improve profitability, increase growth, strengthen leadership capability and drive operational excellence.
This role combines coaching, business consulting, training facilitation, relationship management and industry leadership, making it ideal for someone who thrives on helping others achieve success. The role is primarily based in Victoria and requires regular travel throughout both Victoria and South Australia.
Key responsibilities:
- Build strong relationships with business owners and property management teams through structured business planning, quarterly reviews and office visits.
- Coach and support property management businesses to improve profitability, performance and operational effectiveness.
- Deliver property management training programs aligned with The Harcourts Way of Property Management.
- Develop and facilitate a comprehensive annual training calendar covering leadership, growth, legislation and best practice.
- Coach business owners and Business Development Managers on portfolio growth strategies, prospecting and acquisition opportunities.
- Monitor business performance, analyse profitability and support offices in achieving key growth targets.
- Provide guidance and support on recruitment, team development and dispute resolution.
- Collaborate with state leadership teams to roll out new initiatives, technology solutions and business improvement programs.
- Stay informed on legislative changes, industry trends, emerging technology and customer experience developments.
- Support and promote Harcourts conferences, events, awards programs and business partner initiatives.
Skills And Experiences
What You'll Bring
To excel in this role, you will possess the following qualities:
- Extensive experience in Property Management and the broader real estate industry.
- A high level of compliance and legislation knowledge is required.
- Strong understanding of Property Management business operations and profitability drivers.
- Demonstrated ability to coach, mentor and develop high-performing teams.
- Experience delivering training, workshops or presentations to diverse audiences.
- Strong commercial acumen and the ability to interpret business performance and financial reports.
- Excellent relationship-building and stakeholder management skills.
- Strong communication and influencing capabilities.
- Ability to identify growth opportunities and support businesses through strategic planning.
- High level of organisation, self-motivation and attention to detail.
- A genuine passion for helping others succeed.
About You
You are:
- Warm, approachable and relationship-focused.
- Responsible, accountable and dependable.
- A person of strong integrity and professional standards.
- Commercially minded and solutions-focused.
- Organised, proactive and highly self-managed.
- Confident presenting, coaching and facilitating groups.
- Calm under pressure and able to navigate challenging situations.
- Friendly, engaging and positive in your approach.
- A collaborative team player who embodies the Harcourts values.
Why Join Harcourts?
This is more than a Property Management leadership role. It's an opportunity to directly influence the success of business owners, teams and communities across two states.
What's in it for you:
- Be part of one of Australia's most recognised real estate brands.
- Play a key role in shaping the future success of Property Management businesses across Victoria and South Australia.
- Work closely with experienced business owners, leaders and industry professionals.
- Enjoy variety, autonomy and the opportunity to make a genuine impact.
- Access ongoing professional development and industry-leading training.
- Collaborative and people-first culture.
- Flexible working arrangements.
- National career development opportunities within the Harcourts network.
- Opportunity to contribute to industry-leading events, programs and initiatives.
Our Culture
At Harcourts, we know that one team will always be better than any one individual and together, we’re stronger.
We’re a people first business who believes that we can only do our best work when we are being courageous, doing the right thing and are having some fun and laughter along the way.
We’re shaped by history that spans more than a century, but we’ve never been more excited for our future and the potential for you to write your own page in our history book.
Apply Now
If you think you would be our ideal candidate, please submit your current resume and a brief cover letter outlining your property management leadership experience and why you're excited about joining Harcourts.
Applications will only be accepted online. No agency applications, please.
