Operations Manager - Victoria and Tasmania
National Storage
THE OFFER
- Impactful and highly valued leadership opportunity in a dynamic, growing, Trans-Tasman company
- Competitive salary of up to $130k including Superannuation + fuel card and benefits
- Based in north-east Victoria with regular all-expenses paid travel to Tasmania.
About the Role:
Based (preferably) in north-east Victoria, you will be joining a collaborative and dynamic state Operations team that strives for excellence and smart delivery. We are looking for a confident, solutions driven, highly capable leader to add to the diverse skillset of our operations leadership team and help shape the future of centres within both regions.
Reporting to the State Manager, your key focus will be on driving the financial and operational performance across a portfolio of 18 centres spanning across Northern and Eastern Victoria (13 centres) & Hobart and Launceston in Tasmania (5 centres).
You will take a hands-on approach to your leadership with regular centre visits across your portfolio in Victoria, including flight travel to Tasmania every 2 months for approximately one week at a time (ideal frequency) - an opportunity to engage with your teams in-person and make a meaningful impact. Bring your ideas, drive improvement, and steer the ship on operational success across these areas.
Exceptional leadership, including proven leadership capability in managing remote teams, is essential – you will lead and manage human, physical, and financial resources to ensure our operations run seamlessly. You will also play a key role in fostering a safe and positive working environment while ensuring compliance with company policies and procedures.
This is an excellent opportunity in a great team that personifies Teamwork, Care & Excellence.
Key responsibilities include:
- Effectively lead, motivate and manage Centre teams to achieve optimal sales objectives, customer service levels and set business objectives.
- Overall responsibility for achievement of financial budgets and profitability of all Centres in your operational area.
- Ensure your Centres are achieving across financial performance metrics, including sales and KPI targets
- Provide coaching, guidance and feedback to continually develop Centre teams
- Oversee and ensure effective resourcing and recruitment of all Centre teams
- Provide accurate and timely reporting to Management on Centre activities and performance
- Ensure all Centres are compliant with Work Health & Safety regulations and requirements
- Foster a success-oriented culture of accountability where resources are used effectively and efficiently to achieve stated objectives.
About You:
- You are based in north-east Victoria and willing to travel to centres in your operational area as required.
- Effective leadership and people management skills, including building and maintaining great team culture.
- Demonstrated success in an Operational/Area Management role in a medium-large organisation or similar (previous experience in the retail space is highly advantageous).
- Proven leadership capability in managing remote teams.
- Strong experience in the recruitment and development of sales people.
- Strong business and financial acumen including analysing complex financials, developing effective reports, and building effective strategies.
- Ability to effectively coach and mentor team members, with a sound understanding of best practice performance management.
- Ability to build trusting and authentic relationships with internal and external stakeholders.
- Excellent communication skills across all levels of the organisation.
- Exceptional organisational skills with the ability to self-manage time and work under pressure to meet deadlines.
- Good knowledge of Work Health & Safety regulations
About Us:
Established in 2000, National Storage is a leading self-storage operator across Australia and New Zealand, with over 300 centres, 100,000+ customers, and a highly acquisitive growth strategy.
If you are looking to be part of a great company doing great things, we’d love to hear from you!
Benefits of working with us:
- Permanent role with an industry leader and multinational business
- Structured training with a continued focus on development
- Generous Company Paid Parental Leave
- Discounts on a range of storage services including units and merchandise
- Unique wine offers and discounts through our subsidiary company Wine Ark
- 24-hour wellbeing support for you and your family through our Sonder partnership
- Reimbursements for approved wellbeing services under our WellNS Wallet Program
- Exclusive discounts on a range of leading retailers, hotels, restaurants and more
Please note, applicants may be subject to pre-employment checks which can include reference checks, medical checks and, with consent, police background checks. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits. For this role, only those candidates with the eligible right to work will be considered.
Please note that this role is being sourced directly through National Storage and agency submissions will not be considered unless requested.