Operations Manager - Retail

ABOUT PREMIER RETAIL

Premier Retail is an iconic Australian retailer and owns two of the most exciting and fastest-growing retail brands, Peter Alexander and Smiggle. Born from homegrown beginnings, our stores now stand proudly on some of the most famous high streets and popular shopping centres around the world. Today, Premier Retail operates over 450 stores and employs more than 5,000 team members across Australia, New Zealand, Singapore, Malaysia, Ireland, and the United Kingdom. Premier Retail also operates a wholesale distribution channel whereby select wholesale retail partners sell Smiggle products in an additional 15 countries. Our team is focused on delivering great service to our customers and bringing new product offerings to life.

ABOUT THE ROLE

Reporting to the Distribution Centre Manager, the Operations Manager – Retail is responsible for overseeing the day to day operations within the Retail Department and ensuring ongoing performance against business objectives.

This role is a full time, 12 month contract role.

RESPONSIBILITIES

• Lead and manage warehouse operations across forklift activity, putaway, order assembly, and despatch to ensure safe, efficient, and accurate performance

• Plan, allocate, and prioritise team workloads while maintaining adequate staffing coverage

• Monitor and drive team performance using KPIs, ensuring productivity, accuracy, and DIFOT targets are achieved

• Oversee inbound and outbound workflows, including receipts, replenishment, putaway, and despatch timelines

• Collaborate with internal teams and external partners to ensure smooth daily operations and timely order fulfilment

• Drive continuous improvement initiatives to optimise processes, productivity, and stock accuracy

• Ensure labour, equipment, and materials are effectively managed to meet operational requirements

• Support team leadership through coaching, training, and fostering a positive, high-performing team culture

• Maintain compliance with safety standards, operational procedures, and reporting requirements

SKILLS & EXPERIENCE 

• Demonstrated DC Zone Management Experience
• Experience in managing a DC team of 10 or more employees
• Excellent verbal and written communication skills
• Knowledge and experience in Manhattan Scale WMS or similar system
• Knowledge of Microsoft Desktop Applications
• Tertiary qualification in warehouse management desirable

Perks:

• Generous employee discount
• Access to our Just Benefits program which entitles you to exclusive discounts and benefits in the areas of entertainment, travel, lifestyle, and health
• Exclusive access to sample sales
• Access for you and your family to our free and confidential Employee Assistance Program offering a range of services

If you have demonstrated experience in similar role then we would like to hear from you. This is an exciting opportunity to join our results driven Distribution Centre for a well-recognised and success international ASX listed company.