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Operations Manager – Maintenance & Resolution (Senior Property Manager)

ShareSorted
3 days ago
Full-time
On-site
Marrickville, New South Wales, Australia
$120,000 - $120,000 AUD yearly
Construction Management

About the Role

  • ShareSorted is experiencing rapid growth and expansion across our residential portfolio, and we are building out a high-performance operations team to support this scale.
  • We’re searching for a highly experienced Senior Property Manager to join us as a full-time, in-house operator, taking full ownership of maintenance operations and issue resolution across a large and growing portfolio.
  • As we continue to expand, this role will play a critical part in maintaining service standards, driving fast job completion, and ensuring occupant issues are resolved quickly and professionally.
  • You will be responsible for managing all incoming maintenance through PropertyMe, operating as the central point of control between occupants, contractors, and internal teams.
  • This is a hands-on, high-volume role focused on execution, speed, and outcomes. You will be expected to take control, move quickly, and deliver results daily in a fast-scaling environment.

What You’ll Be Doing

  • Managing all incoming maintenance jobs via PropertyMe across the portfolio
  • Working closely with your dedicated administrative assistant to maintain workflow efficiency
  • Triaging, prioritising, and assigning jobs immediately upon receipt
  • Driving job completion through constant follow-up with contractors and stakeholders
  • Maintaining full visibility over all open jobs and ensuring nothing sits idle
  • Chasing contractors, property managers, and suppliers to meet deadlines
  • Resolving occupant issues quickly and professionally
  • Handling escalations and difficult situations with confidence and professionalism
  • Reducing job backlog and improving turnaround times across the portfolio
  • Ensuring all jobs are accurately logged, updated, and closed in PropertyMe
  • Identifying recurring issues and escalating where required
  • Maintaining clear, direct communication with all stakeholders at all times
  • Maintaining full end-to-end ownership of all maintenance jobs from initial report through to completion and closure
  • Ensuring every job is fully documented in PropertyMe, including clear notes, updates, timestamps, and outcomes
  • Uploading and verifying supporting evidence such as photos, contractor reports, and completion records
  • Ensuring all communication and actions are recorded accurately to create a complete audit trail Monitoring job progress to ensure no gaps, delays, or undocumented actions
  • Maintaining compliance with internal processes and documentation standards across all jobs
  • Ensuring all jobs are closed correctly with sufficient detail to support any future dispute or review

What We’re Looking For

  • A high-performing Senior Property Manager who thrives under pressure
  • Strong experience managing maintenance requests end-to-end
  • Proven ability to handle difficult occupants and resolve issues effectively
  • Experience working across high-volume property portfolios
  • A proactive operator who takes ownership and drives outcomes
  • Someone who does not wait, you follow up, push, and close
  • Highly organised with strong attention to detail
  • Confident communicator across phone and written channels
  • Ability to manage multiple priorities without losing control
  • Comfortable working in a fast-paced, high-accountability environment

Job Requirements

  • Minimum 5+ years’ experience in residential property management
  • Current NSW Class 2 Real Estate Licence
  • Proven experience managing maintenance in a live portfolio environment
  • Strong track record of handling escalations and resolving occupant issues
  • Experience working with PropertyMe or similar property management systems
  • Ability to manage high job volumes and prioritise effectively
  • Strong communication and stakeholder management skills
  • Full Australian working rights
  • Valid driver’s licence
  • Valid driver’s licence and access to a reliable, roadworthy vehicle for work-related travel

Why Join Us

  • Salary range: $90,000 – $120,000 + super (depending on experience)
  • Work directly with leadership in a high-performance environment
  • Take ownership of a critical function within the business
  • Be part of a fast-growing property company operating at scale
  • You will be provided with a dedicated administrative assistant to handle administrative tasks and support job processing
  • Additional administrative support will be provided as required as the business grows
  • Opportunity to drive real operational impact across the portfolio
  • Long-term growth opportunities as the business continues to expand

Additional Expectations

  • Occasional after-hours and weekend availability may be required to manage urgent maintenance issues or escalations
  • This is not a constant requirement, but flexibility and ownership are essential

Final Note

  • This is not a coordination or low-pressure role
  • You will be expected to take full ownership of maintenance and issue resolution
  • If you are used to a slower-paced environment, this role will not be suitable

Application Process

Shortlisted candidates will be required to complete a practical task simulating real maintenance and issue scenarios prior to interview.