Operations Manager - Home Care

Our Home Care Client is searching for an experienced and proactive Operations Manager to join our ever‑growing team in the Eastern Suburbs.

As a leader in premium home care services, we’re looking for someone who is passionate about delivering exceptional client experiences, driving operational excellence, and supporting a dedicated team committed to making a real difference in the lives of older Australians.

The ideal candidate will have the ability to design, implement and maintain efficient operational systems that support both our clients and our growing team. You will be confident multitasking in a fast‑paced environment and thrive working cross‑functionally with a variety of business units, including Care Coordination, Rostering, Recruitment and Clinical Services.

We’re seeking someone with strong problem‑solving skills, excellent communication, and a collaborative approach. Previous experience in an Allied Health or Clinical setting is highly desirable, as it will support your ability to understand client needs, work effectively with clinical professionals, and contribute to the delivery of safe, high‑quality care.

Responsibilities

Proven management experience in the following areas: 

• Client Relationship Management 
• Risk Management 
• Operational management, including the areas of Finance & Compliance
• Outstanding communication and presentation skills 
• A decision maker with strong leadership and experience in driving growth and operational efficiencie
• Direct report to the General Manager or Chief Operating Officer when required

Primary Objectives

• Develop and execute business strategies in order to attain organisational goals 
• Oversee the day-to-day running of all internal teams 
• Prepare and implement comprehensive business plans to facilitate achievement of revenue growth targets and achieving cost effective operations through system and process design 
• Oversee the development of and adherence to company policies and regulatory requirements 
• Oversee and drive the divisional financial performance 
• Delegate responsibilities and supervise the work of direct reports effectively
• Leading and motivating the team 

Qualifications

• 3+ years of experience in a similar role
• Proficiency with Microsoft Office,
• Strong organisational and communication skills
• Strong ability to multitask
• Comfort working with multiple groups within business
• Understanding of Support at Home and/ or NDIS funding models

If this sounds like you above, please reach our for a further discussion and more information.