Operations Manager - El Questro Homestead

About Us

G’day Group

G’day Group is the undisputed leader in regional travel, with over 85 properties across Australia’s most sensational destinations. We have a range of the best accommodation to bring people, places, and communities closer together. 

El Questro

Say g’day to more of Australia and join us at El Questro, the heart of the Kimberley. Set amid the vast and ancient landscape of Western Australia’s East Kimberley, this tourism icon is one of Australia’s last true frontiers. We are proud co-custodians of this treasured site, with its deep gorges and majestic ranges, to thermal springs, mud and salt-flats, rainforests, and cascading waterfalls. Join our team and immerse in an outback experience that combines luxury and adventure to connect people to nature, networks and communities.  

The Role

Reporting to the General Manager of El Questro, the Homestead Operations Manager plays a key role in ensuring our luxury lodge continues to provide the intimate and exceptional level of guest service and experiences it is renowned for. This commitment to excellence has earned the Homestead its place as a proud member of Luxury Lodges of Australia.

This is a hands-on leadership role, perfect for someone who leads by example and isn’t afraid to roll up their sleeves. As the host and key point of contact, you’ll be a natural communicator who genuinely enjoys building connections and creating memorable experiences for guests. You’ll need to be highly organised, approachable, and adaptable, with the confidence to seamlessly manage both front-of-house service and operational responsibilities.

We’re looking for a leader who embodies professionalism, humility, and an unwavering commitment to exceptional hospitality. Prior experience in a similar luxury setting, along with a strong background in modern à la carte restaurant service, is essential. If you’re passionate about delivering world-class service in a breathtaking outback setting, we’d love to hear from you.

Duties

• You will be the face of the property, greeting, key point of contact and fulfilling guest expectations
• Show your passion and professionalism to your team and encourage the same, creating an outstanding culture
• Delivery of personalised guest service to the highest standard.
• Manage a team of approx. 22 overseeing all Food and Beverage, Housekeeping and working with the Maintenace team
• Creating a top standard service for every guest
• Manage financials with support of GM including all staff rostering

Skills & Experience

• Be the face of the Homestead—welcoming guests, serving as their key point of contact, and ensuring their experience exceeds expectations.
• Lead by example, fostering a culture of passion, professionalism, and teamwork that inspires your team to deliver exceptional service.
• Provide highly personalised guest experiences, ensuring every detail reflects the highest standard of hospitality.
• Oversee a team of approximately 22, managing all aspects of Food & Beverage and Housekeeping while working closely with the Maintenance team.
• Take a hands-on approach to operations, setting the standard for service excellence and ensuring a seamless experience for guests.
• Manage financials in collaboration with the General Manager, including staff rostering and operational efficiencies.

Qualifications

• Diploma of Hospitality Management or equivalent is an advantage.
• Approved Manager Card (WA Liquor Licensing) required.
• Food Safety Certificate required.
• Manual/Open Driver’s License required.
• Advanced First Aid or First Aid Certificate is favourable

Benefits

• Lead the iconic El Questro Homestead, shaping an exceptional guest experience.
• Advance your career with future growth opportunities within the company.
• Attractive package including free accommodation and meals.
• Build your own team, fostering a culture of excellence.
• A true leadership role with the autonomy to make an impact.
• Strong support from the General Manager and Head Office.
• Relocation assistance to help you settle in.
• Access to EAP for wellbeing support.
• Extensive employee benefits including discounted flights, accommodation, and car hire.
• Enjoy perks across 300+ G’day and Discovery Parks throughout Australia.

This is a remote role, where you will be living and working at El Questro. As such, please consider the reality of living in a remote location for an extended period of time. G'day Group offers competitive remuneration and remote living benefits. We also offer career development and learning opportunities including structured training programs and on the job experience and mentoring.

Discover more to life - APPLY NOW!

This role includes extensive manual handling tasks including lifting up to 20kg kneeling and squatting, as well as handling chemicals and utilising machinery

**Prior to an offer of employment being made, candidates must provide authority for a Federal Police Clearance to disclose any criminal offences or charges.

The G’day Group acknowledges the increasing global expectation to demonstrate our approach to Environmental, Social and Governance (ESG) risk factors and sustainability in our daily operations and ongoing decision making. Our five-year ESG strategy is evolving to ensure we are committed to fostering a safe, respectful and inclusive workplace, giving back to the communities we operate in, and protecting our environment.