Operations Manager

About Kinyara Health

Kinyara Health is a business with a unique mission to keep personal, local care alive for ageing Australians and people living with disability to find their forever home care in one of our remarkable community brands, based in Victoria, NSW and South Australia. In the face of industry reform, we’ve doubled down on this commitment and as a result, we’ve grown at pace into the hearts and homes of more Australians than ever before.

Our unique service model sets us up for success – where community-founded businesses of up to 45 years have legacies honoured through strong local service, enabled by Kinyara shared services and a technology forward approach that never compromises client experience and community connection.

Through significant growth and reform transition we remain deeply anchored to our community mission, quality standards and culture that invites high performers driven to make an impact.

The Opportunity

Homewell, part of Kinyara Health is a boutique community care provider serving Melbourne’s North and Northwest for over 30 years. Known for strong community ties, Homewell delivers aged and disability care into the homes of over 300 Australians across the region.

As Operations Manager for Homewell, you are a purpose driven leader who blends a deeply caring heart with a smart, curious and commercially astute mind. You bring clarity, warmth and disciplined execution to a fast-growing environment, translating strategy into day-to-day operations, ensuring all operational touch points and interactions work like a Swiss watch, and feel like a warm hug.

Key Responsibilities

• Develop operational systems that deliver safe, consistent and high-quality care
• Support and inspire the team through trust, accountability and aspirational leadership
• Oversee key processes such as client intake, onboarding, feedback and resolution
• Lead compliance, WHS and quality standards with a focus on continuous improvement
• Coordinate collaboration across clinical, finance, HR and quality teams
• Manage commercial performance, resource efficiency and service growth
• Build strong connections with the local community and sector stakeholders
• Promote a culture of positivity, learning and shared purpose

About You

You are a visionary leader who believes the best outcomes come from supporting others to do their best work. You balance heart with performance and are motivated by seeing your teams succeed.

You bring:

• Experience in community-based care services (NDIS, Aged Care) or health and human services
• Proven operational leadership that balances commercial results with team development
• Strong commercial acumen and skill managing distributed or remote teams
• An authentic leadership style that builds trust, collaboration and drives results
• The ability to navigate complexity with clarity, flexibility and a proactive mindset

About The Good Stuff

• A growing organisation that has scaled rapidly, offering stability, opportunity and exposure to change during a time of significant sector reform
• The chance to work alongside a dedicated team focused on delivering strong client outcomes
• A values-led culture where “good care is good business” and client experience comes first
• A supportive team environment that values sound judgement and continuous learning

About The Process

Our process includes an initial phone screen, interviews with key stakeholders, and a psychometric assessment to support the process.

We aim to keep things transparent and well-paced, with clear communication throughout.

Apply now and join us on the journey to shaping the future of Australian home care.