Operations Manager

Company Description

With properties in some of Australia’s most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget, style, and occasion – from campsites to luxury resorts. We connect holidaymakers with over 50 incredible destinations to create unforgettable holiday experiences.

Part of the trusted NRMA Group, a member-owned brand, our passionate team works together to make holiday magic happen—it's not just our job, it's in our nature.

Lead, Inspire, and Drive Operational Excellence Across Our Parks!

Job Description

Reporting to the Regional Director of Operations, you’ll play a pivotal role in ensuring smooth day-to-day operations across a diverse portfolio of parks. This includes employee-managed parks, contract-managed parks, and council-owned parks within your region.

Your mission? To support Park Managers in delivering exceptional customer experiences, maintaining high standards of presentation and cleanliness, and ensuring compliance with contractual obligations and NRMA Parks & Resorts policies.

What You’ll Do

• Partner with Park Managers to embed a culture of outstanding service and operational excellence.
• Oversee quality assurance and champion continuous improvement initiatives.
• Manage key client relationships and drive financial performance, including cost reduction strategies.
• Implement operational plans and ensure compliance with WHSE and legislative requirements.
• Visit each park at least twice a year (approximately once a month travel) to maintain strong connections and oversight.

What You’ll Bring

• Proven leadership and operational management experience.
• Expertise in quality assurance and continuous improvement.
• Strong financial acumen, including budget management and cost control.
• Ability to thrive in a multi-disciplinary management model.
• Exceptional communication and negotiation skills.
• Organisational strength to deliver outcomes within agreed timeframes.
• High-level problem-solving and analytical capability.
• Experience training and motivating managers to meet compliance and WHSE obligations.
• Knowledge of caravan park legislation and compliance standards.
• Background in holiday parks, resorts, accommodation, or hospitality industry.

What’s in it for you? 

At the NRMA we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
• Complimentary myNRMA Rewards membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• Discounts on a range of NRMA personal insurance products including car, home & travel
• Grow, progress or relocate your career and move around the NRMA Group or different locations with us.

Know you belong:

We’re for inclusion, diversity, and representing the members, guests, customers, and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team. 

Are you nodding your head as you read this?  Ready to roll up your sleeves and really make a difference?  Apply now, we cannot wait to hear from you or visit our careers site to find out more!  We appreciate you getting your application in nice and early.  Due to the festive season, we will contact you in the New Year if you are shortlisted for next step conversations.

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes