Facility Operations Manager

Serco is a place where you can grow

Join a team of 10,000+ professionals across APAC and experience a place of challenge, opportunity, and reward.

We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:

• Access to Serco’s Employee Assistance Program
• Ongoing training, learning and development opportunities
• Work in a purpose-driven environment supporting public safety
• Long-term career pathways with a global organisation
• A supportive and inclusive team culture

Make an impact at Serco

This is a full-time opportunity that operates on a 7 day rotating roster including both day & night shifts.

As a Facility Operations Manager (Security and Operations) in the Adelaide Remand Centre team, you’ll make a positive impact by leading correctional officer teams to deliver high standards of security and operational outcomes.

You will work in a dynamic, complex environment overseeing teams across emergency response, control room, visits, and more.

As a Facility Operations Manager, you’ll make a positive impact by:

• Leading and managing all security and operations staff to maintain high standards across dynamic, static, and procedural security areas.
• Ensuring all centre security procedures are adhered to through audits and inspections.
• Coordinating emergency responses and maintaining readiness in line with contract requirements.
• Overseeing the management of control rooms, visits, screening, reception, and medical-related security operations.
• Supporting team development, conducting annual reviews, and managing performance issues appropriately.

Serco is a place for you

You are a confident leader with sound correctional operations knowledge and a passion for building secure and humane environments. You thrive in high-pressure environments and bring strategic thinking to day-to-day operations, with a strong commitment to ethics and integrity. You are passionate about safety, rehabilitation, and people development.

To be successful in this role you’ll have:

• Certificate III Correctional practice (CSC30115)
• Experience in a senior line management role in prisons, detention centre or similar institutional environment
• Sound knowledge of modern correctional practices
• Sound knowledge of the Work Health & Safety
• Sound knowledge f the criminal justice system and relevant legislative provisions
• Demonstrate the highest levels of personal integrity and ethical behaviour

As a fast-growing and successful global company, Serco’s services span across the areas of justice, defence, space, customer services, health, and urban mobility.

In joining us, you’ll be part of a highly supportive culture with trusted leaders that will help you achieve your goals.

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGBTQI+, veterans and people with disability.

By joining Serco, you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

Impact a better future at Serco