Executive Housekeeper

Summary:

The Executive Housekeeper plays a pivotal role in ensuring the highest standards of cleanliness and organisation within our hospitality establishment. This position is essential for maintaining guest satisfaction and operational efficiency, overseeing the housekeeping team, and implementing best practices in line with our commitment to excellence in service. Based in St Lucia, Queensland, this permanent, full-time role offers an opportunity to lead a dedicated team in a vibrant environment.

Responsibilities:

• Oversee and manage the daily operations of the housekeeping department, ensuring all areas are maintained to the highest standards.
• Develop and implement cleaning schedules and procedures to optimise efficiency and effectiveness.
• Recruit, train, and supervise housekeeping staff, fostering a positive and productive work environment.
• Conduct regular inspections of guest rooms and public areas to ensure compliance with cleanliness and safety standards.
• Manage inventory and ordering of cleaning supplies and equipment, ensuring cost-effectiveness and sustainability.
• Collaborate with other departments to ensure seamless service delivery and guest satisfaction.
• Address and resolve any guest complaints or issues related to housekeeping promptly and professionally.
• Maintain accurate records of housekeeping activities, including staff schedules and supply usage.

Qualifications:

• Proven experience as an Executive Housekeeper or in a similar role within the hospitality industry.
• Strong leadership and team management skills, with the ability to motivate and develop staff.
• Excellent organisational and time management abilities.
• Knowledge of cleaning products, techniques, and health and safety regulations.
• Strong attention to detail and a commitment to maintaining high standards.
• Effective communication skills, both verbal and written.
• Ability to work flexible hours, including weekends and holidays as required.