Electricalmechanical Support Specialist

Job Description

Dometic is a global market leader in the mobile living industry. Millions of people around the world use Dometic products in outdoor, residential, and professional applications. Dometic Mobile Power Solutions offers a comprehensive suite of power solutions tailored for outdoor living. The portfolio encompasses cutting-edge solar panels and alternators for efficient power generation, advanced inverters and chargers for seamless power conversion, and a diverse range of lithium batteries for reliable energy storage. With these solutions, outdoor enthusiasts can enjoy peace of mind and unparalleled freedom during their adventures. We are on a journey of continuous growth – now looking for our next star – a passionate Electromechanical Support Specialist within our Engineering capability. This position reports to the Engineering Manager and will work in Victoria, BC.

About the position

As an Electromechanical Support Specialist in the Engineering team, you will be our front line, interacting with Dometic's customers, and providing end user support to diagnose and resolve product and installation issues. This is an exciting opportunity to use your technical expertise in a fast paced, customer facing role.

General Responsibilities

• Conducts technical support and problem solving, primarily via telephone and email, directly with end users, diagnosing and resolving product and installation issues.
• Receives, investigates and processes warranty claims, including maintaining and entering RMA data information in ERP, completing claim reports, and entering replacement orders.
• Creates and maintains product documentation for both product installation and maintenance.
• Creates knowledge base content and publishes content as required.
• Provides technical content for website and other marketing material.
• Supports product testing and evaluation.
• Assists in both mechanical and electrical product design.
• Works effectively within a small team while providing and maintaining the highest level of customer service to both internal and external customers.
• Provides general backup support for order entry and other customer related needs.

What do we offer?

You are offered an interesting role in a dynamic, fast paced and global environment with great opportunities to grow and take on new challenges. The growth at Dometic is continuous – which gives you great possibilities to evolve with the company.

• Medical/Dental/Vision Insurance
• Employee Assistance Program (EAP)
• Disability insurance (STD/LTD)
• Retirement Programs (RSP and Company Pension Plan)
• Paid Vacation
• Statutory Holidays
• Free on-site parking
• Tuition and Professional Designation dues assistance
• Employee discounts on our incredible products
• Company events
• Opportunities to make an impact.