Divisional Sales and Operations Manager, SA/NT

Who is Audika?

Audika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss connect and communicate with the world around them. Worldwide the group employs 26 000 staff in more than 30 countries and distributes hearing healthcare and intelligent audio solutions to people in more than 130 countries.

In Australia, Audika has over 200 clinics who provide hearing services to our valued clients.  We strive to put hearing care on the health care agenda and to improve the quality of life of people living with hearing loss.

About the role

At Audika, we're passionate about helping more people hear better. As a Divisional Sales & Operations Manager (DSOM) for South Australia and Northern Territories, you will play a pivotal leadership role in driving commercial performance, operational excellence, and exceptional customer experiences across a portfolio of clinics within your division. 

Leading a team of Regional Sales & Operations Managers and working closely with clinical, training, marketing, and support teams, you will be responsible for achieving sales targets, growing market share, developing high-performing teams, and ensuring outstanding client outcomes.

Key responsibilities include:

• Leading, coaching, and developing Regional Sales & Operations Managers and broader clinic teams.
• Driving sales performance, business growth, and operational excellence across the division.
• Using data, insights, and performance metrics to identify opportunities and improve results.
• Building a culture of accountability, engagement, and continuous development.
• Partnering with training teams to support onboarding, capability development, and clinical excellence.
• Working closely with marketing and local stakeholders to increase market presence and business opportunities.
• Ensuring compliance with company policies, industry regulations, and customer service standards

You will thrive in this role, if you have:

• Significant leadership experience within a multi-site retail, healthcare, or sales-driven environment.
• A proven track record of leading geographically dispersed teams and delivering strong commercial outcomes.
• Demonstrated success developing high-performing teams through coaching, mentoring, and performance leadership.
• Strong business and financial acumen, with the ability to analyse performance data and translate insights into action.
• A customer-first mindset and experience building cultures focused on exceptional service delivery.
• Excellent communication and stakeholder management skills, with the ability to influence across all levels of an organisation.
• Strong organisational skills and the ability to balance strategic priorities with operational execution.
• Advanced capability with Microsoft 365 and business reporting tools.
• Flexibility to travel regularly across your division.
• A tertiary qualification in Business, Commerce, Economics, Science, or a related discipline (Audiology or Audiometry qualifications are highly regarded).

What's in it for you:

• Permanent full-time role
• A competitive renumeration package
• Professional development.
• ‘MyRewards’ program – a program that offers discounts to more than 400 retailers and services across Australia
• Online Wellbeing centre – a platform offering activities, workouts, meditations, nutritional and financial advice
• Employee Assistance Program
• Novated leasing
• Birthday and Christmas gifts

Our recruitment process:

Our recruitment process is designed to help you get to know us - and for us to learn more about you.

It includes four key steps:

• Application Review – Our Talent Acquisition team carefully reviews each application against the role criteria personally. 
• Online Interview with our Talent Acquisition Partner – an initial conversation to discuss your experience, career goals, and what you’re looking for in your next role.
• Interview with the Hiring Manager – an opportunity to meet in person, explore the role in more detail.
• Interview with one of  the Senior Leaders

We aim to make the process as engaging and transparent as possible. We provide timely updates during the recruitment process and encourage you to reach out to the Talent Acquisition partner for any updates or questions, successful or not. 

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