Account Operations Manager | Full Time | North Sydney, NSW

Why Join Sodexo?

Sodexo is a global leader in integrated facilities management, food services, and workplace solutions, employing over 400,000 people worldwide and thousands across Australia.

At Sodexo, our people are at the heart of everything we do. Guided by our values of Service Spirit, Team Spirit, and Spirit of Progress, we create environments where our teams thrive and deliver exceptional experiences for our clients.

This is an exciting opportunity to join our high-performing Global Strategic Accounts (GSA) team supporting premium corporate clients across Sydney and NSW.

About the Role

We are seeking an experienced, hospitality-focused Account Operations Manager to oversee the operational delivery of a portfolio of Global Strategic Accounts across multiple sites.

This Sydney-based role will suit someone passionate about hospitality, culinary excellence, workplace experience, and leading teams to deliver exceptional service outcomes in premium corporate environments.

Key Responsibilities

• Lead multi-site operations to deliver safe, compliant, and high-quality services across all contracts
• Build strong client relationships and act as the key operational point of contact
• Drive hospitality, culinary, and workplace experience standards across all sites
• Support financial performance through budgeting, forecasting, cost control, and operational efficiencies
• Conduct regular site visits, audits, reporting, and continuous improvement initiatives
• Lead, coach, and develop diverse site-based teams while supporting mobilisation and growth opportunities

About You

To be successful in this role, you will bring:

• Proven leadership experience within multi-site outsourced services, hospitality, or corporate environments
• Strong hospitality and culinary operations experience, including catering, food services, or workplace hospitality
• A genuine passion for people leadership, customer service, and premium client experiences
• Strong commercial acumen with experience managing budgets, P&L, and operational performance
• Excellent communication, stakeholder management, and relationship-building skills
• Relevant qualifications or equivalent industry experience in hospitality, facilities management, culinary operations, or contract management

Why Choose Sodexo?

We offer:

• Competitive salary package
• Career development and progression opportunities
• Exposure to high-profile global corporate clients
• Flexible and dynamic work environment
• Employee benefits and recognition programs
• A collaborative and inclusive culture

Sodexo is a proud Equal Opportunity Employer and encourages applications from people of all backgrounds and experiences.

Apply Now

Ready to take the next step in your career?

Submit your resume outlining your experience and suitability for the role. Shortlisted candidates will be contacted by one of our recruitment team members for an initial discussion.

Join Sodexo and be part of something bigger.