Technical Operations Manager

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• An active NV-1 Security Clearance is required for the role (NV-2 desirable). The team work 100% from site.

Do Work That Matters

Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life.  Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world’s toughest challenges in government, intelligence, defence, aviation, border protection and health markets.

Your New Role and Responsibilities

The Air Component Command and Control Capability System (AC-C2CS) is a mission-critical suite of software applications that enables the Australian Defence Force (ADF) to effectively plan, prepare, execute, manage, and report on aviation operations.

Working from the RAAF Base in Glenbrook, NSW, the Technical Operations Manager plays a key role in delivering reliable, mission‑critical services. Reporting to the Service Delivery Manager, the position works closely with IT support teams nationwide and collaborates with a wide range of stakeholders to coordinate cross‑regional operations and maintain high standards of service performance.

Key responsibilities include:

• Managing a technical team providing solutions and coordinating SMEs/vendors for major incident resolution, ensuring clear communication and reporting. 
• End-to-end delivery of reliable, efficient, and high-quality IT services supporting core business operations. 
• Build relationships with IT and business stakeholders to drive innovations that improve reliability, performance, and efficiency. 
• Monitor IT service health against SLAs, KPIs, and metrics, and manage vendor/customer performance reviews. 
• Influence and negotiate with diverse stakeholders to manage expectations and priorities effectively. 

What You’ll Bring to Make an Impact

• Proven track record building high performance teams 
• Strong communication, collaboration, problem-solving, and ability to work under pressure; mentoring experience desirable. 
• Proven experience in managing complex IT infrastructures, preferably in Government or Defence ICT environments. 
• Intermediate ITIL certification (Service Operations, Transition) and practical application of ITIL processes. 
• Familiarity with MS Windows Server, Active Directory, Exchange, SCCM, SCOM, and experience in large-scale enterprise environments. 

Don’t worry if you don’t tick all the boxes – if you meet most of them, we encourage you to submit your application.  We’re most interested in your strengths, what you want to learn and how far you want to go.

Diverse Team Members, Shared Values and a Common Purpose

Providing our customers with smarter solutions takes an incredible team with diversity of thought, experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. It’s about creating a workplace where everyone can do important work, feels welcome, valued, and respected, and has equal access to opportunities to thrive. Paul Chase – Chief Executive, Leidos Australia.

Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.

Our five Advocacy Groups (Women and Allies Network, Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities and Pride+) provide an opportunity for team members to connect and collaborate on shared interests, and work to support and celebrate our diverse community.

Next Steps

• To apply for this role, follow the links or apply via our Careers page.
• Recruitment process - 1 virtual interview and/or 1 face-to-face & background checks.
• Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1.
• We are committed to making our recruitment process accessible to all candidates. Please get in touch with our Careers team careers.au@au.leidos.com if you’d like to discuss any additional support during your application or throughout the recruitment process. 

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

Original Posting:

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.