State Operations Manager NSW

  About the Role – State Operations Manager (NSW) The State Operations Manager is responsible for the strategic and operational leadership of Accor Workplace across New South Wales. This role oversees all daily and long-term operational activity associated with the portfolio, including Concierge, Food & Beverage, Co-working and third-space environments. Reporting to the Vice President of Accor Workplace & Lounges, the State Operations Manager drives: Operational excellence and service standards across all assets Commercial performance and cost discipline Client relationship management and stakeholder engagement Team leadership, capability uplift and culture Growth opportunities within existing and emerging portfolios This is a senior leadership position requiring strong commercial acumen, property sector understanding and the ability to translate hospitality excellence into the workplace environment.   Reporting to the Vice President of Accor Workplace & Lounges, your core duties will be to: Develop robust business plans delivered as per contracted & business requirements; Establishing and maintaining strong relationships with clients & suppliers.  Acting as the key representative of Accor to Clients in the delivery of Accor’s services; Monthly reporting of budget/operational outcomes to client at financial and operational meetings including contractual KPI performance; Ensure reports are submitted in line with expectations and on time; Consistently meet with suppliers and clients to drive better product, experience, partnerships and price; Ensure complete visibility of financial operations with corporate team at all times; Continual development of new initiatives across hospitality services; Delivery of Accor’s contractual obligations & compliance with KPI’s and performance measures as proscribed as part of Accor’s contractual obligations; Responsibility for the day-to-day operations of the Accor Hospitality Services business in assigned region including the establishment of new services and de-mobilisation of services as a result of Asset churn ensuring compliance with Accor policies and procedures.   Skills & Qualifications: Senior leadership experience in hospitality operations with strong financial and client management skills.​ Proven ability to lead and inspire teams while embedding Accor’s Heartist culture.​ Commercial acumen with a track record of delivering high-quality outcomes.