Empowering teams to deliver great outcomes through connection, inclusion and creativity
At FOCUS Connect, our people are at the heart of everything we do.
For over 42 years, we’ve partnered with individuals and communities from diverse backgrounds to support independence, dignity, choice and connection. As we continue to grow and respond to aged care reform, we’re creating a new Staff & Operations Manager role — for someone who believes that great care starts with supported, capable and connected staff.
This is a role for a hands-on, people-first leader who wants to make a genuine difference — working alongside teams, not sitting behind a desk.
If you’re passionate about enabling others to thrive so clients can live well, we’d love to hear from you.
About the role
This newly created, hands-on leadership role works closely with the operational team to ensure our workforce is well supported, well planned and ready to deliver high-quality, person-centred care.
Reporting to the People & Culture Manager, and partnering closely with the Aged Care Manager, you’ll lead workforce and people operations across our aged care services — helping set our people up for success and translate strategic initiatives into everyday practice.
Your focus will be on people, planning and capability, supporting continuity of care, staff wellbeing and sustainable growth.
What you’ll be doing
Leading and motivating our dedicated team of Support Workers and Volunteers
Leading workforce planning, rostering and scheduling to support safe, consistent service delivery
Supporting and developing rostering and workforce staff through clear direction and collaboration
Overseeing recruitment, onboarding and induction for frontline roles
Building workforce capability through practical learning, performance support and engagement
Working with leaders to support staff wellbeing, early intervention and return-to-work
Ensuring workforce practices align with SCHADS Award, WHS requirements and organisational policies
Using workforce data and insights to improve efficiency, continuity and staff experience
About you
You’re a people-first leader who enjoys being close to operations and understands the realities of delivering care in a fast-paced, regulated environment.
You bring:
Experience leading workforce, people or operations functions (aged care or community services highly regarded)
A passion in building a capable, engaged teams connected through purpose
Strong capability in rostering, workforce planning, recruitment and onboarding
Practical understanding of the SCHADS Award
A collaborative and solutions-focused leadership style
The ability to balance people’s needs with operational priorities
Tertiary qualifications in Aged Care, Leadership, Management or HR are desirable but not essential.
Ready to apply?
Apply via SEEK with your resume and a short cover letter telling us why this role speaks to you.
FOCUS Connect is an inclusive employer and welcomes applications from people of all backgrounds.