Senior Operations Manager - Dampier

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

Toll Group is seeking an experienced Senior Operations Manager to lead and grow our Dampier operations, supporting key clients across ports, supply base, linehaul and infield services. This is a senior leadership role with full accountability for safety, people, commercial performance and customer outcomes across the region.

If you thrive in complex operational environments, enjoy developing teams and want to play a pivotal role in a strategic logistics business, we’d love to hear from you.

About the role:

Based in Dampier and reporting to the SVP Ports, you will be responsible for the end-to-end operational, safety and commercial performance of the Dampier site and associated operations. You’ll lead a large, diverse workforce, ensure statutory and corporate compliance, strengthen client relationships and drive continuous improvement and profitability.

Key Responsibilities:

• Provide visible and proactive safety leadership, driving a Safe and Incident Free culture
• Lead, develop and engage a large operational workforce (approximately 4 direct and 100 indirect reports)
• Ensure compliance with statutory requirements, licences, accreditations and Toll policies
• Manage day-to-day operations across ports, supply base, linehaul and infield services
• Build and maintain strong customer relationships, ensuring service delivery meets or exceeds expectations
• Deliver sustainable commercial outcomes through cost control and revenue optimisation
• Develop, monitor and report on operational and customer KPIs
• Lead continuous improvement initiatives and operational change programs
• Oversee asset management, fleet presentation and depot standards
• Identify and pursue new business opportunities within the region

More About You:

You are an experienced, hands-on leader with a strong operational background in Mining, logistics or transport. You are confident leading teams in complex, safety-critical environments and bring the commercial acumen required to deliver sustainable results.

• At least 5 years’ management experience in mining, transport, logistics or a related industry
• Proven ability to lead and develop large, multi-disciplinary teams
• Strong knowledge of relevant legislation, safety and compliance frameworks
• Experience in resources, ports or offshore operations (highly regarded)
• Strong customer focus with excellent stakeholder management skills
• Excellent communication, planning and problem-solving capabilities
• Sound systems skills, including MS Office (Excel, Word and PowerPoint)
• Tertiary qualification (or equivalent experience)
• Current C Class Driver’s Licence

What moves you?
 

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities. 

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.