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Scheduler

Echo Hr
1 day ago
Full-time
On-site
Perth, Australia
Construction Management
Introduction

Our purpose is to enrich the lives of people living independently in their own homes through connection to services and community.

About ECHO

Our goal is to provide services at the same time, on the same day and with the same team of Home Carers, which means that you know the people who are coming and the time they will arrive.

As a registered charity, we specialize in caring for the elderly, empowering them to maintain their independence with dignity.

Our commitment lies in delivering in-home services 7 days a week for Support At Home recipients and 5 days a week for CHSP recipients.

We prioritize trust and continuity by guaranteeing our clients consistent home carers and scheduled services, thereby upholding their well-being and dignity.



Description

Role:

As a Scheduler, you will play a key role in ensuring the smooth and efficient delivery of services to our clients. Working closely with Care Partners (Case Managers) and home carers (support workers), you will coordinate services that meet client needs while maintaining operational efficiency.

Key responsibilities include:

  • Coordinating daily rosters to align with client care requirements
  • Allocating and adjusting service schedules within required timeframes
  • Managing and documenting client enquiries and change requests
  • Communicating service schedules clearly with support staff
  • Collaborating with internal teams to ensure timely service delivery
  • Responding promptly to phone and email enquiries

Hours: Monday to Friday, 38 hours per week on a rotating roster between 6:30 am and 5:00 pm. You will also be required to participate in a rotating on-call after hours, weekday and weekend roster.



Skills And Experiences

Qualifications and Experience:

  • Cert III in Business, Community Services or a related field.

Essential:

  • At least 2 years’ experience within the aged care sector, in a Support Worker or Scheduling role.
  • Valid National Police Clearance, or willingness to obtain one.
  • Demonstrated experience managing high volume schedules.
  • Proficiency in aged care software, like Comcare, Ecase, Sandwai.

Desirable:

  • Familiarity with the SCHADS award and the ability to adhere to standard instructions.
  • Current Motor Vehicle licence.
  • Good understanding of the SCHADS award.

Competencies:

  • Average verbal and written communication skills.
  • Above average organisational skills.
  • Flexibility and adaptability, with the ability to prioritize tasks efficiently.
  • Proficiency in the use of Microsoft Suite applications including intermediate level Excel skills.
  • Above average interpersonal and communication skills
  • Above average numerical skills.
  • Abstract reasoning and problem solving skills.
  • Proven attention to detail and data entry.
  • Fluent and clearly spoken English language skills.
  • Demonstrated resilience to remain calm under pressure.

Benefits:

  • Salary sacrifice options to optimize take-home pay.
  • Free parking facilities