Operations Manager - Forced Marriage Specialist Support Program - Parramatta NSW

Operations Manager - Forced Marriage Specialist Support Program

• Work for a leading social purpose organisation
• Competitive remuneration package including $17,500 benefit vehicle allowance and monthly RDOs
• Located in Sydney (Parramatta office)

About the Organisation

At Life Without Barriers, we recognise the challenges people impacted by modern slavery face in navigating their circumstances, safety, connections and independence. Through our National Immigration Support Service (NISS), we provide compassionate, culturally safe, and trauma-informed support to people impacted by forced marriage living in the Australian community. We walk alongside individuals and families on their journey, helping them navigate what can be complex and challenging systems and empowering them to reach their goals, one step at a time.

About the role

As an Operations Manager in the Forced Marriage Specialist Support Program (FMSSP), you will provide support to the case management team who work intensively with individuals, families and communities involved in the FMSSP. You will lead and develop a team in a recently established program and hold responsibility across multiple different program areas to ensure the team meets program specific goals.

Key Responsibilities

• Lead and support team to achieve the business plan outcomes and other organisational programs and initiatives.
• Ensure delivery of program services in accordance with program budgets, Business Plans and in line with client needs and plans
• Ensure the appropriate management of risks and issues arising in the course of service management in accordance with policies and procedures.
• Maintain and develop positive and professional working relationships with key stakeholders and partners.
• Participate in community awareness activities to promote understanding and prevention of Forced Marriages

Skills & Experience

• Degree in Social Work, Social Science, Psychology or Human Services
• Experience developing quality case plans or individual plans
• Demonstrated experience working autonomously with multiple clients simultaneously
• Experience working with individuals, families or groups from a culturally appropriate perspective
• High level communication, influencing, liaison, negotiation and mediation skills
• Current unrestricted drivers licence

Additional Support 

Life Without Barriers offers a dedicated After-Hours Service (AHS) for all NISS and Child Youth and Family programs. AHS ensures efficient responses to after-hours events that cannot wait until the next business day, relieving our front-line staff from on-call duties and significantly improving their work-life balance.  

Successful candidates will be required to clear probity checks including National Criminal History Record Check and NSW Working with Children Check.

Benefits

• Competitive base salary + 17,500 benefit vehicle allowance + superannuation
• $15,900 annual salary packaging tax-free for everyday living expenses (for example, mortgage or rent) 
• Options in a Novated Car Lease - pay no GST on the purchase price of new car or save on running costs of existing car. 
• A mobile phone and laptop
• A rostered day off per month
• Employee Assistance Program
• Ongoing training and development opportunities
• Travel club membership & discounted health insurance 

How to Apply

Include your resume and cover letter in one document, click ‘Apply’ and follow the prompts. For any enquiries relating to the position, contact tracy.dallas@lwb.org.au

We will not accept emailed applications, please follow the prompts to apply.

Candidates with disabilities who require adjustments to the recruitment process or the application form in an alternate format can visit https://www.lwb.org.au/careers/ for information on our access and inclusion work and how to contact us directly.

Application closing date is midnight Tuesday 31st March 2026.