Operations Manager, Community Options

Operations Manager Community Options

Full time | SCHADS Award

Do you want to make a real difference to the lives of people with disabilities?

Is it important to you to work for an organization that values you and offers opportunities for growth and development?

Then look no further!

About cape

cape group (cape) is a not-for-profit company limited by guarantee providing services to people with a disability and is a Registered NDIS Provider.

Nadrasca joined with Brite in April 2025 to form cape group, a newly formed brand resulting from the merger of the two NDIS registered providers with a combined 120 years in operation across the eastern and northern suburbs.

Together, we provide a range of services for people with disability, including home and living supports, social and community participation activities, youth employment assistance, supported employment, and NDIS support coordination.

At cape, we work hard to ensure that everyone we support can have their best day, every day.

This means people feel awesome, welcome, connected, excited, and ready to achieve their goals – whatever that means for them.

The Position

The Operations Manager, Community Options, is responsible for ensuring the effective and efficient delivery of high-quality centre and community-based supports, that provide participants with a range of opportunities.

This role will proactively engage in external networking opportunities to facilitate community engagement, seek opportunities for collaboration with community and expand our reach. This role has operational responsibilities of Community Options Supports delivered from our site in Nunawading and the Nadrasca Farm in Vermont.

The position reports to the General Manager, Community and is accountable for the efficient, safe, and effective delivery of a range of tasks within predetermined budget, quality, and time parameters.

Key Responsibilities:

• Quality and Safety: Ensure a person-centred service that supports participants’ goals, complies with NDIS standards, collaborates on quality practices, communicates policies, documents support information, addresses wellbeing concerns, manages incidents, and resolves complaints.
• Operational Management: Maintain effective communication, manage NDIS pricing and support programs, align staff rosters, coordinate meetings, ensure accurate documentation, monitor budgets, engage participants, and ensure facilities are suitable.
• Staff Management: Recruit, onboard, and develop staff, maintain appropriate ratios, address performance issues, and ensure compliance with mandatory work conditions.
• Business Development – Collaborate on growth initiatives, expand services, maintain stakeholder relationships, promote offerings, and engage with the local community.

Qualifications and Experience

• Relevant Tertiary Qualifications
• Current Level 2 First Aid Certificate
• Experience in the disability sector and detailed knowledge of the NDIS
• Leadership and management experience
• Advanced Computer Skills in Microsoft Office Suite, Internet, and Client Information Management Systems
• Knowledge of Occupational Health & Safety
• Current Full Victorian Driver’s Licence

Skills and Attributes

• Demonstrated focus on quality, safety, and high standards of support.
• Expertise in NDIS billing, financial management, and relevant legislation.
• Strong people management, communication, and stakeholder engagement skills.
• Ability to manage budgets, develop new initiatives, and maintain confidentiality.
• Innovative, self-motivated, and committed to professional growth and organizational values.

Why Join Us?

Our vibrant culture and collaborative team environment truly set us apart. You’ll join a warm, inclusive, and enthusiastic team united by a shared passion for enriching the lives of people with disabilities.

As an Operations Manager Community Options, you’ll have the opportunity to empower communities and transform lives by leading with passion, innovation, and a commitment to excellence.

You’ll work closely with the General Manager-Community, receiving ongoing training and consistent mentoring to ensure you are well-equipped and supported to excel in your role. If you’re eager to make a significant difference and grow within an ambitious and supportive team, this is the opportunity for you.

What we can offer you:

• A great working environment as part of a passionate and dedicated team.
• Attractive salary including salary packaging associated with not-for-profits.
• Training and professional development.
• The opportunity to use your skills to make a real difference in people’s lives.

All applicants must hold a current NDIS Worker Screening Clearance and obtain a Working with Children Check prior to employment.

All relevant staff must provide evidence of unrestricted Australian residential and working visa.

How to Apply:

We are inclusive in our thinking and are open to candidates who may not meet all criteria, but believe they are the right fit for the position.

If you are interested in becoming an active and valued member of a dedicated and passionate team, please apply today by clicking on the Apply button.

Shortlisting and interviews will commence soon.

We welcome applications from all diverse backgrounds including individuals with disability, those that identify as Aboriginal and Torres Strait Islanders, LGBTIQ+, or from culturally and linguistically diverse backgrounds.

We look forward to hearing from you!