Operations Manager

ABOUT US

At Insite Communications we are driven to helping our customers to grow their businesses and help them achieve their digital future. With our HQ in beautiful Brisbane, we are a small but mighty group all working as one team providing mobility and network telecommunications solutions. Every day since our inception in 2010 we continue to focus on bringing together PEOPLE+ TECHNOLOGY.

ABOUT THE ROLE

We are seeking a highly skilled and experienced Operations Manager to oversee the daily operations of our organisation. The ideal candidate will be responsible for ensuring the smooth and efficient functioning of all departments, while also driving growth and profitability. The Operations Manager will work closely with the executive team to develop and implement strategic plans, and will be responsible for Service Delivery, resources, and personnel.

This role contributes to building and maintaining value in the delivery of Insite’s Managed and Professional services. As a Gold Partner with Telstra and working towards being recognised as a Cisco Premium Integrator, our Operations Manager has the opportunity to work with everchanging technology. The Operations Manager will manage the Service Delivery Team and has key impact on longer-term service delivery and process improvements to empower Insite and our customers to Thrive and Grow into the Future.

Responsibilities:

• Continously improve and implement operational policies and procedures to ensure the efficient functioning of all departments
• Oversee the day-to-day operations of the organization, including customer service, service delivery, customer onboarding, HR, and bugeting
• Work closely with the executive team to develop and implement strategic plans that drive growth and profitability
• Manage budgets, resources, and personnel to ensure that the organization meets its goals and objectives
• Identify and implement process improvements to increase efficiency and reduce costs
• Build and maintain relationships with key stakeholders, including customers, vendors, and partners
• Assist in the generation of profitiable proposals to grow our business
• Ensure compliance with all relevant laws and regulations
• Provide regular reports to the executive team on the organization’s performance and progress towards goals

Qualifications:

• 5+ years of experience in a management/operations role, with a proven track record of success
• Strong leadership skills, with the ability to motivate and inspire teams
• Excellent communication and interpersonal skills, with the ability to build relationships with stakeholders at all levels
• Strategic thinker with the ability to develop and implement plans that drive growth and profitability
• Strong analytical and problem-solving skills, with the ability to identify and address issues quickly and effectively
• Experience in budget management, resource allocation, and personnel management
• Knowledge of relevant laws and regulation

Our values are important to us, so first and foremost we are looking for people who believe in:

We are one team

We are bold and ambitious

We invent

We serve

It would also be helpful to have:

Experience within telecommunications and Technology; specifically, Telstra and Cisco

Be highly motivated and committed to proving a great customer experience

Strong attention to detail

Exceptional communication skills

A desire to learn and grow professionally

Work in alignment with ITIL and ISO 27001 Security frameworks

PERKS AND BENEFITS

We are a very fast paced work environment, but we always make time to have fun. We make sure to incorporate flexibility every way we can.

We have number of Wellness initiatives including a health and wellness rebate every year and an awesome reward and recognition programme. We even make sure you never have to work on your birthday as we have an extra birthday day off.

Diversity and inclusivity are in our DNA. Your family is important, including your fur-family. We are pet obsessed, and hope you are too.

We have onsite parking at our fully fitted out office, complete with coffee machine & great, great coffee.

If all this sounds like the place for you, then please apply via the Apply Now button!