mlcoa - Operations Manager - South Australia

mlcoa is a premium market leader of Independent Medical Assessments, partnering with insurers, employers, self-insured businesses, legal professionals and a panel of medical specialists recognised as leaders in their field.

Every day, our work supports fair, timely and independent outcomes for customers and patients. Behind this is a high-performing operational team—one that values empathy, inclusion and collaboration as much as it does accountability and results.

We are seeking an experienced Operations Manager to lead our South Australian business and continue building a strong, stable and high-performing team culture.

Reporting to the GM South Australia, this role is responsible for leading all operational functions across the SA business, including reception, customer service and invoicing.

This is a hands-on leadership role for someone who is genuinely motivated to learn every part of the operation, understand each task in detail, and become the trusted expert across the full service delivery model. You will play a key role in strengthening team stability, supporting revenue growth, and ensuring a consistently high standard of service for medical specialists, referrers, customers and patients.

This role will suit an Operations Manager who is not only outcomes-focused, but who takes genuine pride in building strong teams, understanding the detail, and contributing to a workplace where people want to stay and succeed.

If you are looking for a role where you can lead with purpose, create stability and make a meaningful impact, we welcome your application.

The SA Operations Manager is responsible for:

Leadership & Team Culture

• Build a stable, engaged and accountable team environment
• Lead with transparency, consistency and genuine care
• Provide day-to-day leadership support, coaching and direction
• Foster a culture aligned to mlcoa’s values of empathy, inclusion and collaboration

Operational Excellence

• Oversee end-to-end operations to ensure efficient, high-quality service delivery with a keen attention to detail
• Develop a deep, working understanding of all roles within the team
• Identify opportunities to optimise processes within a well-established framework, passionate about continuous improvement and innovation
• Ensure performance is aligned to KPIs and service expectations

Stakeholder & Service Delivery

• Support a seamless experience for medical specialists, referrers, customers and patients
• Build and maintain strong, professional relationships with key stakeholders
• Actively manage issues and escalations with care, confidence and professionalism

Performance & Accountability

• Drive accountability across the team with clear expectations and follow-through
• Contribute to revenue growth through operational effectiveness
• Identify and mitigate operational risks proactively
• Passionate about continuous improvement and innovation

Who are You?

You are an established Operations Manager who leads from the front and takes pride in both the big picture and the detail:

• Proven experience leading operational teams in a service-driven environment
• Strong people leadership capability with a focus on stability, engagement and performance
• Demonstrated ability to manage KPIs, performance and complex issues
• Confident stakeholder manager with strong communication skills
• A hands-on leader who is willing to learn every operational task, no matter how small
• Brings a natural balance of accountability and empathy in leadership style
• Experience in insurance, healthcare, medico-legal or professional services

This is an incredible opportunity for someone seeking to work within a highly professional, well respected international medical services group. mlcoa offers a supportive and healthy environment where client focus, team spirit and respect are key features. 

If you would like to have a confidential and informal chat with Cassie Butcher, our Talent Acquisition contact. Her number is 0437 079 112 or [email protected] REF9653S

You are welcome here.

Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences. 

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.