Event Operations Manager

Job Summary:

About Palais Theatre:
Join the team at Palais Theatre, one of Melbourne's most beloved and historic entertainment venues. Standing since 1927, this stunning Art Deco landmark in St Kilda has hosted some of the world's greatest performers, from The Rolling Stones and Leonard Cohen to Kylie Minogue and Ed Sheeran. With a rich legacy spanning over a century of live entertainment, the Palais remains one of Australia's most iconic and cherished stages. As part of the Live Nation Group, be part of a venue where history meets world-class performance.

About the role:

Are you a hands-on and experienced operations leader with a passion for live music and events? We're looking for an Event Operations Manager to join the team at Palais Theatre in Melbourne and take charge of delivering exceptional, safe, and seamless events night after night.

In this role, you'll be the driving force behind front of house operations, leading a team of 100+ casual staff and security personnel while working closely with Promoters, Tour Managers and the rest of the Venue Management Team, to bring every event to life. From detailed pre-event planning through to post-event reporting, you'll be a part of the full operational journey.

If you're a natural leader who thrives in a fast-paced live entertainment environment and holds safety and the patron experience to the highest standard, we'd love to hear from you. Apply now with your resume and a cover letter outlining why you're the perfect fit for this role.

What you’ll be doing: 

• Event delivery leadership: Lead hands-on front of house operations across all events and functions, from setup and logistics, leading event day delivery, through to post-event reporting and financial settlement.
• Stakeholder coordination: Liaise with Promoters, Tour Managers, Suppliers, and Stakeholders to gather critical event information and ensure full operational readiness.
• Health, safety and risk management: Oversee risk assessments, pre-event checklists, hazard controls, and emergency preparedness, acting as Chief Warden on site when required.
• People leadership: Recruit, roster, train, and manage a large team of casual FOH staff and contractors, supporting performance and maintaining a safe, professional environment.
• Incident management: Lead incident reporting and actively contributing to the venue's OH&S Committee.
• Financial oversight: Assist in achieving income and budget targets, managing operational expenditure and staffing resources efficiently.

What you’ll bring:

• Proven operations experience: A strong background in event or venue operations, ideally within live music or entertainment, with demonstrated experience managing large casual teams.
• Leadership presence: The ability to lead, motivate, and direct 100+ staff and security personnel in a dynamic, high-pressure environment.
• Health and safety expertise: Solid understanding of Risk Assessments, emergency preparedness, and incident management, with the ability to make sound decisions under pressure.
• Sharp organisational skills: High attention to detail and the ability to manage multiple moving parts across staffing, logistics, and communications simultaneously.
• Commercial awareness: Financial acumen and confidence managing budgets, staffing costs, and operational resources efficiently.
• Flexibility and commitment: Availability to regularly work nights, weekends, and public holidays as the role requires.

The Benefits:

• A vibrant, music-focused workplace fostering creativity and collaboration.
• Opportunities for professional development and career advancement.
• A flexible approach to when and where you work, designed to support balance in all aspects of life.
• Access to concerts, events, and other entertainment perks.
• A diverse, equitable workplace where every voice matters.
• Comprehensive benefits, from volunteer days to wellness programs and mental health support.

Equal Opportunities: 

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and Homelife. As a growing business, we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

#LNAPAC #LI-TO1

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.