Claims Operations Manager

At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for members. We are dedicated to building a high-performance environment underpinned by a strong risk culture, ensuring we deliver the best outcomes for our members. 

Your New Role

We're looking for a Claims Operations Manager to play a pivotal role in shaping and enhancing claims operations within our Insurance Operations & Claims team.

Reporting to the Senior Manager, Claims Operations, you'll provide operational leadership, governance oversight and technical expertise across claims handling and associated processes. You'll be responsible for driving high-quality service delivery, strengthening controls and data integrity, managing operational risk, and identifying opportunities to improve the experience for members and beneficiaries.

This is a unique opportunity to influence how claims operations are delivered, partnering with stakeholders across the Fund and external service providers to improve performance, deliver insights, and ensure compliance with regulatory and internal requirements. 

Key responsibilities include:

• Providing subject matter expertise across insurance and claims operations. 
• Driving continuous improvement initiatives through data analysis, quality assurance activities, audits and operational insights
• Overseeing claims operational reporting, quality metrics and performance monitoring. 
• Ensuring robust governance, risk management and compliance practices are embedded across operations. 
• Building and maintaining strong relationships with internal stakeholders and service providers. 
• Supporting operational excellence through effective processes, controls and system integrity. 
• Contributing to a culture focused on member outcomes, innovation and continuous improvement. 

What You'll Need

To succeed in this role, you'll bring significant experience in claims operations, insurance, superannuation or broader financial services environments, along with a passion for improving processes and delivering exceptional customer outcomes. 

You'll also bring:

• Experience in operational leadership within claims, insurance or financial services. 
• Strong understanding of claims management, regulatory frameworks and risk management practices. 
• Demonstrated experience analysing operational performance and implementing improvements. 
• Exceptional analytical, problem-solving and stakeholder engagement skills. 
• Experience working with quality assurance, incident management and operational reporting frameworks. 
• Strong attention to detail and the ability to manage competing priorities in a fast-paced environment. 
• Relevant tertiary qualifications, with RG146 highly regarded.

Life at AustralianSuper

AustralianSuper is committed to colleague development, and we support our people with ongoing learning, coaching and training, as well as career opportunities across our expanding global organisation. We offer generous leave entitlements and promote a blended working environment in which all roles can flex, and we’re happy to discuss what this looks like for you. 

We cultivate a workplace that champions safety, respect, inclusiveness and diversity. We are committed to supporting our diverse workforce in a way that is inclusive and embraces diversity in all its forms. If you require any reasonable adjustments to the recruitment process or the role, please let our recruitment team know. 

What’s Next

Apply now, if you share our values of Energy, Integrity, Generosity of Spirit and Excellent Outcomes and would like the opportunity to work in a challenging, growing and rapidly evolving team to deliver outstanding results.

AustralianSuper uses AI to review resumes and conduct initial phone interviews. This involves processing your resume, cover letter, and voice recording in Australia and the USA to help assess your suitability for the applied role. When invited to an AI phone screening, you may opt for a traditional phone screening instead. For information on how we handle your personal data, please refer to our Candidate Privacy Policy:
https://www.australiansuper.com/careers/candidate-privacy-notice

Agencies please note: this vacancy is being managed directly by AustralianSuper’s Talent Acquisition team. We will contact our preferred agency partners should we require additional support. Thank you.