About Harcourts
Established in 1888, Harcourts is the second largest real estate group in Australia.
With an impressive national franchise network 872 offices across 10 countries and over 6,800 team members internationally, Harcourts are the fastest growing Real Estate group in the country.
At Harcourts, we provide a full range of real estate services both locally and internationally, and our award-winning teams are amongst the best in the industry. Our international presence gives us the benefits of a wide referral and market network as well as the expertise of local professionals who have a deep knowledge of the area they live and work.
Our brand, offices and Harcourts team members are proud to be continuously recognised for our commitment to providing the finest experience in real estate.
About the Role:
We are looking for a confident and energetic individual for a 12 month parental leave contract to cover the full-time role as the Business Operations Manager (BOM) for Victoria. As a vital member of our team, you will be entrusted with delivering high-level support to our Victoria network. This role necessitates a hands-on approach, with your primary responsibility being the successful rollout and engagement of the Harcourts technology suite, including various products and services.
To thrive in this position, you should demonstrate the ability to work both independently and collaboratively in a team setting. Motivation to meet deadlines and key performance indicators (KPIs), along with efficient management of daily responsibilities, are essential attributes for success. Regular visits to local offices for training and support will play a pivotal role in this role's effectiveness.
Key Responsibilities:
- Serve as the initial point of contact for triage and support related to the Harcourts technology suite, encompassing CRM (VaultRE), Websites, and Intranet.
- Manage and support the rollout of new product launches across the network.
- Conduct office visits and provide training to enhance product engagement and usage, aligning with individual KPIs.
- Facilitate operational induction and coordination for onboarding and offboarding of offices to the network.
- Actively contributing to the Australian Business Operations Team, State Support Team and the wider Harcourts group by attending meetings, assisting with conferences, meetings and award functions as well as contribute to the Harcourts Victoria social media pages.
- Report directly to the National Head of Business Operations, fostering close collaboration with other Business Operations Managers (BOMs) nationwide, as well as your local CEO and state support team.
About you:
To excel in this role, you will possess the following qualities:
- Proven Real Estate Experience: Demonstrated prior experience within the real estate industry is essential, with a strong understanding of residential real estate operations and office environments.
- Technologically Confident: Highly comfortable using technology, with the ability to quickly learn and adopt new systems and platforms.
- Energetic Producer: Brings energy and drive to the role, with strong time management and prioritisation skills.
- Motivated Achiever: Results-focused, with a strong commitment to meeting deadlines and achieving KPIs.
- Highly Organised: Exceptionally organised, accountable, and able to take ownership of responsibilities.
- Relationship Builder: Confident in building strong relationships and delivering training or presentations to groups.
- Warm and Approachable: Displays a friendly, professional, and approachable manner that supports a positive team culture.
Why Join Us?
Our purpose is to help others achieve success.
To do that, we know that it’s you as part of our team that will make it possible.
We’re a people first business who believes that we can only do our best work when we are being courageous, doing the right thing and are having some fun and laughter along the way.
We know that one team will always be better than any one individual and together, we’re stronger.
We’re shaped by history that spans more than a century, but we’ve never been more excited for our future and the potential for you to write your own page in our history book.
If you believe that anything is possible and are interested in helping others achieve success, then we’d love to hear from you.
But wait, there’s more!
Should you be successful, you will also find that Harcourts is a place where you will:
- Grow personally and professionally with learning and development opportunities
- Enjoy use of our flexible working policy with the ability to work remotely up to five days a month
- Experience the true beauty of an incredible workplace culture unlike any other
- Enjoy kitchens that are stocked with coffee machines and snacks for your enjoyment
- Be in a convenient location that is close to lots of options for food and close to the city
- Work from Kings Business Park, surrounded by landscaped gardens and on‑site amenities including a café, gym, secure parking and car wash.
Does this sound like you? APPLY NOW!
Please include a cover letter and your current resume with your application.
Please note - Applications will only be accepted online, please do not contact the office directly. No agency applications please.