Assistant Executive Housekeeper - InterContinental Hayman Great Barrier Reef

About us

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

The InterContinental Hayman Great Barrier Reef will immerse you in the wonders of the Whitsundays, working in a five-star luxury environment which offers amazing career growth opportunities, professional training & development and provides a one-of-a-kind experience living and working in a tropical island paradise.  We pride ourselves on our diverse and family friendly environment, and welcome applicants with primary school aged children as our island offers a State Primary School. 

The resort features 182 elegantly designed guest rooms, suites, and villas across four distinct accommodation wings, surrounded by glistening pools, panoramic seascapes and lush tropical gardens. Together with our five distinct restaurants and bars alongside a bespoke collection of destination-inspired private dining experiences, InterContinental Hayman Great Barrier Reef, offers unrivalled luxury resort experiences.

About the Role

We are seeking an Assistant Executive Housekeeper.  InterContinental Hayman Great Barrier Reef is looking for a dedicated and enigmatic leader to support in the overseeing and running of our Housekeeping & Laundry operations, ensuring the highest standards of cleanliness and guest satisfaction. Reporting to the Executive Housekeeper you will support the management, coaching, and developing a motivated team committed to delivering exceptional results. 

Every day is different in this role, but it primarily involves leading, coaching, and developing a team committed to delivering exceptional housekeeping and laundry standards. You will handle guest complaints and special requests to ensure every stay is a positive one, while consistently checking that public areas, rooms, suites, equipment, and linen not only meet but exceed guest expectations and align with the IHG Way of Clean. The role also includes attending to special requests from VIPs, repeat guests, and IHG Rewards Club members, supporting deep cleaning projects, and stepping in to assist the team during busy periods. In addition, you will educate team members on the importance of complying with federal, state, and local laws and safety standards, while helping to maintaining inventory levels, preparing budgets, and driving overall productivity.

Salary $82,000.00

What we need from you

• High school diploma / secondary education / equivalent plus at least four years of housekeeping experience, including some management training/experience. 
• Four years' housekeeping/laundry experience preferably in a hotel of similar size, including Management experience.
• Must be able to speak local language(s).

What we offer

• World class Staff Facilities including excellent accommodation, a dedicated staff pool, staff beach, two gyms, bar, diner, laundry, boutique shop and more.
• An exciting and ever-changing Colleague Event Calendar filled with an abundance of recreational activities such as tennis, yoga, meditation, Pilates, group bushwalks, cooking classes, BBQ’s, markets and much more.
• Extensive career development opportunities with dedicated onsite trainers and an abundance of professional development including multi-hire programs, skills training and online IHG courses.
• Hotels & Resorts across the world with a strong talent program to develop and grow your career!

How to Apply

Please visit our Careers Page for all details regarding living and working on Hayman Island at: https://haymanisland.intercontinental.com/careers

or click the ‘Apply Now’ button.

We also invite you to learn more by following our social channels:

• Facebook via @ICHIRcareers and Instagram via @ihg_australia_careers