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Service Operations Manager

Westpac Group
3 days ago
Full-time
On-site
Sydney, New South Wales, Australia
Construction Management
Description
What’s the role?

Exciting opportunity for a Service Operations Manager to join the Enterprise, Business & Wealth Service Management Team in Group Tech.

  • Permanent role – Based in Sydney
  • Strong experience with Service Management and managing application support and maintenance for a portfolio of applications
  • Strong communication, negotiation, and team management skills

The Service Operations Manager (SOM) manages the application support and maintenance for a portfolio of applications, ensuring high system availability, reliability, and sustainability of the supported business services these applications underpin.

Ensuring end-to-end stability and reliability of the applications while maximising application availability and customer experience.

Key Responsibilities

  • Accountable for the performance and stability of the applications, systems and components which form the end-to-end basis of their service.
  • Maintain stability and performance through careful management of technology as well as governance.
  • Adhere to Westpac’s IT Key Control Framework which defines expectations for the IT enterprise to maintain systems and process data in a complete, accurate, and valid and secure way.
  • Maintain an ongoing understanding of business strategies, evolving technologies, regulations, legislations, market changes & security changes.
  • Govern & enable the partners in providing service delivery and overcoming any roadblocks or issue resolution.
  • Champion the identification, management and resolution of application related risks to ensure appropriate risk exposure and fulfilment of regulatory obligations.
  • Accountable for the currency and quality of system health checks and all related activities from capacity to the overarching risk profiles.
What do I need?
  • Significant experience leading critical enterprise applications under IT Service Management within financial organization.
  • Strong customer service culture, putting the customer at the center of the services.
  • Exceptional stakeholder, supplier and vendor management and strong influencing skills. 
  • Demonstrated experience managing and building effective working relationships at all levels of an organisation.
  • Demonstrated experience delivering IT efficiency improvements with automation and AI in mind.
  • Exceptional interpersonal, problem solving, conflict resolution and negotiation skills.
  • Knowledge in Mainframe, Oracle Siebel CRM, ETL and cloud technology.
Our Promise to You
Why join us?
We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:
  • Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
  • Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave. 
  • Tailored learning and development opportunities to help your grow your career within the bank. 
  • Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.
Create your future today
To get started, simply click on the APPLY or APPLY NOW button
 
We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.
 
If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page, under the ‘Diversity, sustainability and flexibility’ section.