Operations Manager | Full Time | Crowne Plaza Melbourne

About us

Crowne Plaza Melbourne is the perfect destination for your next staycation, family holiday or romantic escape. At Crowne Plaza Melbourne you can find big city adventure combined with some well-deserved time to relax. Experience the vibrancy and eclectic culture for which Melbourne is renowned with central accommodation near Melbourne CBD. Crowne Plaza Melbourne is ideally located on the Yarra River, only steps away from the restaurants and bars of the South Wharf precinct, CBD shopping, and South Melbourne with its popular cafes and markets.

Your day to day

As Operations Manager, you will lead the day-to-day operations of the hotel and are responsible for the effective running of the Hotel Services across the Rooms Division (Front Office, Concierge and Housekeeping) and Conference & Events Operations to ensure the achievement of established Crowne Plaza brand standards, guest and colleague satisfaction along with departmental revenue and profit goals.

You will form strategic external alliances and partners to support the Hotel’s re-positioning and actively promotes the Hotel and brand through effective team management and day to day operations. This is a critical position requiring proven capability in creating a positive and productive work environment. Your strength will be your ability to build, motivate, and lead an effective team that delivers results and is highly engaged. This role will act as 2IC to the General Manager and will act as the hotel leader in the absence of the General Manager.

What we need from you

This ideal candidate will bring the following:

· Bachelor’s degree / higher education qualification/equivalent in Hotel Management and/or Business Administration.

· Minimum four years of guest service/hotel experience in a senior leadership capacity across Rooms or Food & Beverage, including experience reporting directly to a General Manager.

· Great communication skills (written and verbal), passion for delivering results, and developing people and self.

· Ability to manage complex relationships and key stakeholders.

· Excellent project management skills to partner with the General Manager.

· Comprehension of Hotel systems and revenue management principles.

· Unrestricted working rights for Australia.

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.