Operations Manager

Area Operations Manager – Northern NSW
Location: Alstonville, NSW
Company: BGIS – Government Housing Portfolio
Employment Type: Full-Time, Permanent (Office Site & Client Sites)
Other Information: Frequent Car Travel, Vehicle and Fuel Card Provided as well as PPE, Phone, Uniform, and Laptop.

We acknowledge the Traditional Custodians of the land on which we work, and pay our respects to Elders past, present and emerging.

About BGIS

BGIS is a global leader in integrated facilities management, delivering innovative and sustainable solutions to clients across diverse industries. We are committed to creating safe, inclusive workplaces and delivering services that positively impact communities.

Purpose of the Role

BGIS is seeking an experienced Area Operations Manager to support the delivery of planned and responsive maintenance services across a large government housing portfolio in NSW. Reporting to the Account Director, you will guide and support regional teams to achieve service excellence across timeliness, quality, compliance, communication, and financial performance.

In this role, you will work closely with client representatives, subcontract partners, and internal teams to strengthen relationships, encourage open communication, and continuously improve service outcomes.

The ideal candidate will be an approachable and capable leader who enjoys building trusted relationships, encouraging collaboration, and creating clarity across complex operational environments.

Key Responsibilities

• Oversee regional service delivery to meet agreed KPIs, budgets, and quality standards.
• Coordinate subcontractor engagement, ensuring fair allocation of work and positive working relationships.
• Build and maintain respectful, solutions-focused relationships with client stakeholders and partners.
• Monitor operational performance using reporting platforms and systems including Evolution and Microsoft tools.
• Support compliance with safety, quality, and governance requirements.
• Identify opportunities for service improvement and sustainable growth.
• Prepare clear and accurate weekly and monthly reports.
• Support team development through recruitment, onboarding, coaching, and regular feedback.
• Facilitate structured client meetings and maintain transparent communication channels. 

Education, Experience & Skills

Essential:

• Qualifications in Building & Construction Management, Project Management, Business Administration, or a related field (all experience levels encouraged to apply).
• Experience in residential construction and / or property maintenance. 
• Experience working with subcontractor-delivered service contracts.
• Financial and contract administration capability.
• Experience delivering planned and responsive maintenance programs.
• Demonstrated leadership experience with a supportive and people-focused approach.
• Strong written and verbal communication skills.
• Confidence using systems and platforms, including Microsoft Office (particularly Excel).
• Understanding of quality assurance and compliance processes.

Desirable:

• Experience within community or public housing environments.
• Demonstrable leadership experience of a disaggregated workforce across a broad geographic footprint.
• Exposure to business development or service enhancement initiatives.

Workplace Flexibility

This position will be based full-time at our Alstonville office and across client sites. 

Frequent car travel is required. A company vehicle and fuel card are provided, along with PPE, phone, uniform, and laptop. Free onsite parking is available.

Why Join BGIS?

Key Benefits Include:
✔ AFR Best Places to Work 2024 & 2025
✔ Winner of Inspiring Workplaces Award 2025
✔ Endorsed by WORK180 as an employer of choice for women
✔ WGEA Compliance Certification
✔ Career progression through secondments & internal mobility
✔ Leadership programs – Future Leaders & Leadership Fundamentals
✔ 2 paid volunteer days annually and donation matching
✔ Fitness Passport (access for you and your family to gyms and aquatic centres nationwide), employee discounts, and optional yearly paid flu vaccination vouchers
✔ Spot recognition vouchers and $2,000 employee referral bonus. 
✔ Access to Flare for discounts across retailers, energy, utilities & much more!

BGIS is a global leader in facility management, energy and sustainability, project delivery, asset management, and technical services. We employ over 12,000 people worldwide and manage over 50,000 diverse facilities. Our clients span sectors including Healthcare, Government, Higher Education, and Utilities.

How to Apply

If you are a collaborative and community-minded operations professional who enjoys building positive partnerships and making a meaningful impact, we would love to hear from you.

BGIS is an equal opportunity employer and we strongly encourage applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQIA individuals, and people from culturally diverse backgrounds.

Eligibility

To be successful in the role, applicants must have full working rights in Australia.

Apply Now

Be part of a workplace that values diversity, safety, sustainability, and continuous innovation.

Explore more opportunities at https://apac.bgis.com