Operations Manager

Operations Manager

• Act for Peace is a dynamic humanitarian aid and development agency
• Lead our operations and operational performance
• Permanent Full-time position, (0.8 FTE may be considered)
• Location: Sydney CBD and Work from Home

Please apply online with: A 2-4 page covering letter addressing the Selection Criteria and your resume.

Applications close 21st September 2025. Please contact jobs@actforpeace.org.au if you have any queries.

• About the position

In this role, you will ensure Act for Peace has the processes, facilities, technology and equipment required to run efficiently and effectively so that everyone is empowered to bring their best. You will manage the functions of HR, technology, operations and office management. You will also be providing high level support to the Board, CEO and COO.

This is a fast paced, hands on and diverse role that requires energy, initiative, attention to detail, service, relationship management, stakeholder management, pro-active organisation and problem-solving skills. The successful candidate will bring high level operational management experience and an intuitive, curious and collaborative mindset.

• About Act for Peace

Today, there are more refugees, asylum seekers and displaced people worldwide than at any time since World War II. That’s more than 65 million people forced to flee their homes to escape conflict and disaster.

It’s a terrible injustice. And one that we can, and must, overcome.

We believe that when people all over the world work together, big changes really are possible. That’s why we’ve made it our mission to act in partnership with other passionate people, like you, across the globe to achieve safety, justice and dignity in communities threatened by conflict and natural disaster. We don’t think there’s any more important task.

Over the past 67 years our supporters have provided food, shelter, education, healthcare and training to help the world’s most vulnerable prepare for, cope with and recover from conflict and disaster.

Together we’re tackling the root causes of injustice and are building a brighter future for everyone. We hope that you’ll join us in this vital mission.

Our Vision:

A peaceful world where all people share a safe, just and dignified life.

Our Purpose:

We empower passionate people to work together to achieve safety, justice and dignity in communities threatened by conflict and disaster.

• About the Operations Department

The Operations Team is responsible for the efficient and effective operations and operational performance of the organisation, across the Finance, Human Resources, Administration, Facilities Management, Information Technology, Compliance, Governance, Reporting and Risk Management. The Team works closely with other Teams and partners to enhance a culture of collaboration, creativity and trustworthiness, providing advice and supporting other Teams to operate as effectively and efficiently as possible and identifying opportunities and implement solutions for continuous improvement.

• Skills, Qualifications and Experience – Selection Criteria

Essential

• Demonstrated solid experience working as an Operations Professional
• Relevant qualification in business administration or related discipline
• Strong administrative and planning skills, with an attention to detail and ability to problem solve and anticipate situations
• Experience in development and implementation of HR initiatives and processes, including Human Resources Information Systems
• Experience in office management
• Supporting Company Secretary and Board with high level administrative tasks
• Possess advanced skills in Microsoft Office products (Word, Excel, PowerPoint, Outlook, SharePoint) and other software programs for task management and coordination
• Proven ability to work effectively in a team and apply strong initiative
• Demonstrated experience in maintaining confidentiality and managing sensitive information
• Strong interpersonal skills with a high level of professionalism – face to face, over the phone, online and through correspondence.

Desirable

• Strong experience and appetite for updating and improving efficiencies of administrative and operational processes
• Demonstrates innovative thinking with experience in leading the development of integrated IT Solutions.
• Experience in compliance audits, monitoring and reporting
• Experience in the international development/NGO sector

Key Stakeholders and Relationships

Internal: Act for Peace Board, Act for Peace Leadership Team and Act for Peace Staff

External: Including but not limited to consultants, service providers, strata, ACFID

Other Requirements

• Eligibility to work in Australia
• Commitment to the values of Act for Peace
• Commitment to abide by the principles, policies and codes of conduct of Act for Peace
• Establish positive, collaborative relationships with the Act for Peace teams
• Capacity to undertake occasional travel (to Melbourne) and work outside standard business hours (reasonably)
• Whilst AfP offers hybrid working arrangements this role will be required to spend majority of days in Sydney office.
• Abide by industry norms – as set out in the Act for Peace accountability framework
• For our full Policies set please see: http://www.actforpeace.org.au/our-policies
• Commitment to Act for Peace requirements, including attendance at staff meetings; completion of all administration, finance and operational reporting requirements as per policy and/or line managers directive, adherence to program, HR and finance policies and procedures
• Respect for a multicultural and multi-talented workforce.

Safeguarding Requirements and Responsibilities

• Act for Peace takes the prevention of fraud and of sexual misconduct and harassment, and child protection seriously. As part of our Safeguarding Policies (Child Safeguarding and Prevention of Sexual Exploitation Abuse and Harassment);
• Employment is conditional upon the outcome of an Australian National Police Background check, as well as an equivalent police background check for any country in which the applicant has lived for more than 12 months during the last five years and for each country of citizenship.
• A working with children check may be required.
• Strict adherence to our Code of Conduct, Child Safeguarding Policy, Child Safeguarding Code of Conduct, Prevention of Sexual Exploitation, Abuse and Harassment (PSEAH) Policy and the Privacy Policy is mandatory.

Work, Health and Safety Responsibilities

Cooperate with all health and safety policies and procedures of the organisation and take all reasonable care that your actions or omissions do not impact on the health and safety of colleagues in the workplace.

Act for Peace is an equal opportunities employer. Individuals with lived experience of displacement are encouraged to apply.