Operations Manager

ABOUT WILSON:

As one of the largest providers of security services in Australia and New Zealand, our valued employees are supported by a highly experienced management team, industry-leading expertise, and a strong local and national infrastructure operating 24 hours a day.

Our vision is to be the most trusted provider of integrated security solutions, and our purpose is to build a safer future for everyone. Wilson Security operates across a wide range of sectors and is committed to shaping the future of security through innovative and sustainable solutions that create enduring value for our people, customers, and the communities we serve.

Wilson Security’s journey towards a more sustainable and responsible future is brought to life through our core values of Care, Innovation, Accountability, and Integrity, underpinned by the principles of ESG excellence.

ABOUT THE ROLE:

• Berrimah location, with infrequent travel to regional locations
• Full-time, permanent position
• Salary band of $115,000 – $125,000 + fully maintained company vehicle

Reporting to the Territory Manager, the NT Operations Manager is responsible for the efficient and effective delivery of security services across a blue-chip customer base. The role ensures service delivery meets contractual obligations and customer expectations, with a strong focus on the safety and well-being of our people.

Acting as a key communication link between the Operations Team, customers, and frontline security personnel, the role is guided by Wilson Security’s Vision and Values and supports the delivery of the wider business strategy.

DUTIES & RESPONSIBILITIES

Contract Performance

• Oversee site performance to ensure contractual, service delivery, and budgetary requirements are met
• Conduct regular contract reviews, develop action plans, and recommend service improvements
• Act as the primary point of contact for customers in relation to issue resolution and continuous improvement
• Manage costs, invoicing, and rate structure changes, identifying and resolving anomalies
• Facilitate regular meetings with customers and internal stakeholders to review and enhance contract outcomes

Financials & Reporting

• Deliver services within agreed budgetary timeframes, with accountability for P&L performance
• Identify budget variances and implement appropriate cost controls and resource adjustments
• Monitor operational performance, compliance, and absenteeism in line with company policies
• Provide accurate and timely reporting and analysis on contract performance

Leadership

• Lead, mentor, and support staff to drive engagement, performance, and retention
• Delegate responsibilities effectively and manage performance, conflict, and disciplinary matters
• Ensure completion of mandatory training requirements and address non-compliance promptly

Workforce Planning

• Optimise staffing levels to meet contractual requirements while minimising overtime
• Recruit, train, and maintain a relief pool to manage workforce fluctuations
• Develop succession plans to ensure continuity of operations

WHS Compliance

• Enforce safe work practices and ensure compliance with WHS legislation and company policies
• Conduct risk assessments, investigate incidents, and ensure timely reporting and case closure
• Promote a proactive, safety-focused culture across all operations

General Responsibilities

• Model Wilson Security’s values and support ongoing team development
• Identify training needs and continuous improvement opportunities
• Ensure compliance with all policies and promptly report risks
• Undertake additional duties as directed by management

WHO WE ARE LOOKING FOR

Knowledge, Skills & Experience

Essential

• Experience managing multi-site operations within the security industry
• Strong understanding of cost control, resource management, and operational delivery
• Proven leadership capability with strong customer relationship management skills
• Demonstrated ability to provide clear direction to staff at all levels
• Strong time management and decision-making skills in complex, multi-tasking environments
• Advanced computer literacy, particularly in Excel and MS Word
• Comprehensive knowledge of industry awards, EBAs, and WHS, IR, and EEO legislation
• Experience fostering inclusive workplaces across diverse cultural and moral perspectives

Desirable

• Tertiary qualification in business, commerce, or a related discipline

Licences & Requirements

• Minimum 3 years’ experience in client or account management
• Current Northern Territory Security Licence (Unarmed Security Officer & Crowd Controller) or willingness to obtain
• Current Northern Territory Motor Car Licence

WHY JOIN WILSON SECURITY?

Wilson Security is an employer of choice, engaging with our people both online and in person. We offer comprehensive training and development, employee benefits including a Wellbeing Hub, health insurance discounts, and Employee Assistance Programs.

Our Indigenous Engagement and Corporate Social Responsibility teams connect with our communities through fundraising, sponsorship, and team-building initiatives.

We are committed to building a workforce that reflects the diversity of the communities we protect, with a strong focus on supporting Aboriginal and Torres Strait Islander peoples. Our inclusive culture celebrates innovation and teamwork, highlighted by STRIVE, our monthly employee recognition program.

Master Licence: 225SFL