Operations Manager

Operations Manager – Notable Precinct (Treasury) | Melbourne CBD, VIC

Location: Melbourne CBD – Close to Public Transport
Company: BGIS - Major Victorian Government Services Portfolio
Employment Type: Full-Time, Permanent, Onsite with Flexible Start/Finish times 

🌿 We acknowledge the Traditional Custodians of the land on which we work, and pay our respects to Elders past, present and emerging.

About BGIS

BGIS is a global leader in integrated facilities management, delivering thoughtful, sustainable and high-quality services across government, healthcare, education and critical infrastructure environments. We are known for strong governance, trusted partnerships and creating environments where people and places can perform at their best.

Purpose of the Role

BGIS is seeking an experienced Operations Manager – Notable Precinct (Treasury) to support the day-to-day and long-term operation of a prominent Victorian government precinct within the Melbourne CBD.

Reporting to senior contract leadership, you will provide strategic and operational leadership across all services in the precinct, coordinating facilities, trades, security, vendors, and critical building systems to ensure safe, compliant, and efficient service delivery. You will work collaboratively with onsite teams, service partners, and government stakeholders to maintain a high-performing, well-managed environment.

The ideal candidate is organised, people-focused, and steady under pressure, with a preferred 5 years’ of facilities management experience, experience managing KPIs, and a proven track record in meeting response and rectification timeframes. You will thrive in a complex, high-profile setting, supporting teams and fostering strong working relationships.

Key Responsibilities

Operational Leadership & Service Delivery

• Oversee daily operations across the precinct, ensuring services are delivered safely, smoothly and in line with agreed standards
• Coordinate integrated delivery of maintenance, security, property management and precinct services
• Support and guide onsite teams, subcontractors and service partners

Compliance, Safety & Risk

• Ensure compliance with safety legislation, environmental requirements and operational standards
• Maintain readiness for incidents, emergencies and business continuity scenarios
• Support effective planning, scheduling and risk management practices

Stakeholder & Occupant Engagement

• Build and maintain positive working relationships with precinct stakeholders and occupants
• Support clear communication around service delivery, access and operational needs

Financial & Reporting Management

• Support budgeting, forecasting, invoicing and cost control activities
• Ensure accurate reporting and performance tracking through BGIS systems and governance forums

Continuous Improvement

• Identify opportunities to enhance precinct operations and user experience
• Contribute to service improvements, innovation and value-for-money outcomes

Education, Experience & Skills

Essential

• Experience delivering facilities or operations services within government or contract-based environments
• Experience working within complex, multi-building or high-security precincts
• Strong people leadership skills with experience supporting multidisciplinary teams
• Sound understanding of asset management, maintenance and safety systems
• Strong communication, stakeholder engagement and coordination skills
• Financial awareness including budgeting and cost management
• Ability to balance multiple priorities in a dynamic environment
• High proficiency with digital systems, FM technologies and data-informed reporting
• Current Victorian driver licence and ability to obtain required security clearances

Desirable

• Tertiary qualifications in facilities management, property, engineering, operations or a related field
• Experience working within notable, heritage or high-profile public precincts

Workplace Flexibility

This role is 5 days per week on-site at the Melbourne CBD office or Client Locations. Additional hours may be required on an as-needed basis.

Why Join BGIS?

Key Benefits Include:
✔ AFR Best Places to Work 2024 & 2025
✔ Inspiring Workplaces Award Winner 2025
✔ Endorsed by WORK180 as an employer of choice
✔ Wellness programs, EAP, flu vaccinations
✔ Career progression through internal mobility & secondments
✔ 2 paid volunteer days each year
✔ Donation matching & community initiatives
✔ Employee referral bonuses
✔ Leadership development pathways
✔ Service recognition awards
✔ Stretch RAP + Veteran Advocacy initiatives
✔ Innovation Council with 1,000+ ideas delivered
✔ WGEA Compliance Certification

BGIS employs over 12,000 people globally and manages more than 50,000 facilities across government, healthcare, education and utilities, including highly sensitive and critical environments.

How to Apply

If you are an experienced operations or facilities professional who values collaboration, clarity and well-managed environments, we would love to hear from you.

BGIS is an equal opportunity employer and strongly encourages applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQ+ individuals and people from culturally diverse backgrounds.

Eligibility

Applicants must have full working rights in Australia.

Apply now and be part of a workplace that values care, consistency, inclusion and continuous improvement.

Explore more opportunities at apac.bgis.com