Operations Manager

Overview:

• Full-time

• Continuing position

• Salary Level HEW 9 + 17% Superannuation

• Based at the Melbourne CBD campus, and hybrid ways of working

About the Role

Property Services Group (PSG) is responsible for operating and enhancing a property portfolio across RMIT’s campuses. We manage more than 100 buildings and deliver services that keep the University running.

We are seeking a capable, pragmatic Operations Manager to lead the day-to-day business operations function within PSG.

This is not a narrow specialist role. We are looking for a true generalist — someone who can move across planning, people leadership, systems, administration and operational delivery with confidence.

You will work closely with the Director, Business Operations and lead a team of Operations Officers who support senior leaders across PSG. The focus is simple: ensure operations run smoothly, efficiently and professionally, every day

What This Role Is Really About

This role suits someone who:

• Is organised and plans ahead — not reactive.

• Sets a high standard for customer service.

• Can prioritise multiple demands without losing focus.

• Communicates clearly and concisely.

• Solves problems independently.

• Cuts through noise and distractions to deliver outcomes.

• Rolls up their sleeves when needed.

You will be responsible for improving processes, managing operational budgets, coordinating planning cycles, and ensuring consistent, high-quality support across the Group

Key Responsibilities

• Lead and develop a team of Operations Officers.

• Drive operational planning and coordination across PSG.

• Manage the business operations budget and reporting processes.

• Improve systems and processes to increase efficiency and reduce waste.

• Support the Strategic Leadership Team to translate strategy into action.

• Ensure compliance with University policies and quality standards

• This role is outcome-driven. It’s about delivery, not meetings.

What We’re Looking For

• Proven success in an operations management role.

• Strong budget development and financial oversight capability.

• Experience leading teams in large, complex organisations.

• Excellent time management and organisational skills.

• Strong written and verbal communication.

• A customer-focused mindset with the ability to influence when required.

• Confidence to make decisions and stand by them.

To Apply 

Please submit your CV and covering letter addressing your suitability for this position by clicking on the ‘Apply’ link below.

For further information about this position, please see Position Description below or contact Justin Bolton via email Justin.Bolton@rmit.edu.au

Position Description

#LI-Hybrid

Applications Close:

RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community, and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community. 

In line with RMIT University’s commitment to a safe, respectful and inclusive environment, from 1 January 2026, the University will also consider gender-based violence (GBV) risk factors as part of our recruitment processes.  All applicants will be required to complete a gender‑based violence declaration in accordance with the National Higher Education Code to Prevent and Respond to Gender-based Violence.  Preferred candidates will also be required to undertake relevant pre‑employment background checks, including Working With Children Checks. Information provided will be treated confidentially and considered only for its relevance to the role and RMIT’s safety obligations.

At RMIT, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply to RMIT (including alternate formats of application forms). To discuss adjustment requirements, please contact Dani, via talentsupport@rmit.edu.au or visit our Careers page for more contact information - https://www.rmit.edu.au/careers.

We are a Circle Back Initiative Employer – we commit to respond to every applicant.