Licensee and Adviser Operations Manager

If you live in Australia or New Zealand, you’ve likely heard of AMP. But at a time when society is changing, we are too. We’re now a nimbler business with new leadership and thinking. 

For us, these are exciting times. There’s a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more positive and powerful for the future.

Help people create their tomorrow, while you create yours

We help people with their banking, super, retirement and finances. Through upturns, downturns, recessions, and major life transitions. Every day, we help people see and make more of their financial potential, so that they can create their tomorrow. And we’ve been doing it for over 170 years. 

If we do our job well, we genuinely add to the prosperity of our country and its people. 

How you’ll make an impact

The Licensee and Adviser Operations Manager leads a high-performing team responsible for the registration, ongoing maintenance, and compliance of Licensees and Advisers on the North platform. The role ensures adviser records are accurately reconciled with ASIC FAR, oversees the reconciliation and settlement of adviser remuneration payments, and ensures KYC and AML/CTF obligations are met for Licensees, Advisers, and Clients. The role works closely with the North Service Centre to deliver strong operational governance, regulatory compliance, and high-quality service outcomes for the AMP Adviser Network and their customers.

Main Focus Areas;

• Oversee the end-to-end lifecycle management of Licensees and Advisers on the North platform, including onboarding, registration, ongoing maintenance, and offboarding, ensuring a high-quality service experience for advisers and internal stakeholders. 
• Lead and direct both onshore and offshore teams responsible for Licensee and Adviser administration, ensuring accuracy, efficiency, and alignment with service, quality, and regulatory standards. 
• Ensure all Adviser records are accurately reconciled with the ASIC Financial Advisers Register (FAR), maintaining data integrity and compliance with regulatory requirements. 
• Oversee the reconciliation, settlement, and governance of adviser remuneration payments across Licensees, ensuring payments are accurate, timely, and compliant with contractual and regulatory obligations. 
• Maintain strong operational governance and assurance across Licensee and Adviser processes, ensuring adherence to AML/CTF obligations, KYC requirements, and AMP policies and controls. 
• Manage compliance obligations and delegated authorities, ensuring all decisions and actions align with regulatory, legal, and AMP policy frameworks. 
• Foster a Licensee- and adviser-centric approach through clear, proactive, and transparent communication, supporting effective issue resolution and confidence in North’s operational processes. 
• Continuously improve operational processes, quality assurance, and service delivery standards to enhance efficiency, accuracy, and stakeholder experience. 
• Build and maintain strong partnerships across the business, collaborating with stakeholders to identify issues, co-design solutions, and embed best-practice operational outcomes. 
• Identify, assess, and implement improvements to systems, processes, and controls, ensuring alignment with AMP’s strategic objectives and regulatory expectations. 
• Collaborate with Risk, Compliance, Legal, and broader North teams to deliver accurate and timely regulatory reporting and assess the impact of regulatory change. 
• Leverage data and insights from operational and compliance activities to inform decision-making, drive continuous improvement, and support strategic outcomes. 

What you will bring to the team

Ideally, you will bring the following experiences to this role: 

• Previous 5+ years experience in relevant professional role and working across a fast paced, customer/client service orientated team environment and/or financial service industry and driving a collaborative, high performance culture
• Competent understanding and experience of wealth management and end to end business operations
• Ability to deliver results through others via effective leadership and coaching
• Understanding of competitors propositions and Superannuation/Investment industry trends, as they relate to the wealth management, in particular platforms environment
• Understanding of the regulatory and compliance regime for financial services
• Appropriate tertiary qualifications or preparedness to undergo studies in business or finance desirable
• Qualifications appropriate to the management of Licensee, Adviser and Client oversight and ongoing due diligence

You’ll thrive here if…

If you can adapt from BAU to the ambiguous with ease, you’ll do well here. Change is never easy, so bring your commitment, grit and growth mindset.

Because we run lean, you’ll be expected to jump in and deliver across a variety of areas. Meaning, you’ll be closer to the action and executive decisions that influence where we go next.

If you’re someone that can hold their own, you’ll find AMP quite liberating. 

Why we think you’ll love working at AMP

Doing what we’ve always done is not an option, so your clever ideas will get airtime here. You’ll be encouraged to speak up and try new things. If they don’t work, we move on – better for it.

We know there’s no one way of doing things. So, you won’t have to sacrifice who you are or how you work to fit in here. We’re inclusive and flexible in many of the ways you’d expect. And in some of the ways you wouldn’t. As long as your health and wellbeing come first - at home and at work. 

In fact, most of what makes AMP such a welcoming, enjoyable place to work are our people. Wherever you go, you’ll find moments to connect, feel valued and do meaningful work. 

Whether it’s through our first-class leaders who are invested in you and your success. Through year-round opportunities to volunteer, fundraise and give back to the community. Or in the everyday challenges you face as we work together to strengthen this great organisation. Challenges that will stretch you, amplify your potential and compound the impact you have. 

We believe in the power of inclusion and diversity

We’re dedicated to fostering inclusion, diversity, and a warm feeling of belonging at AMP. It sparks creativity, ignites innovation, and turns up the dial on the quality of our decisions and performance. This not only makes our workplace more engaged, but also leads to better connections with our customers. 

We're your allies in the search for the perfect fit - when you apply, let us know how we can support you to put your best self forward during our selection process. 

We're also committed to enhancing employment opportunities for Aboriginal and Torres Strait Islander people, so we enthusiastically encourage candidates from these backgrounds to apply and explore our Reconciliation Plan on our website.

Ready to create your tomorrow?

If you’re someone who sees opportunity where others see challenge, come and work with us in smart, progressive ways as we transform an iconic Australian brand for the future. And, through a series of career-defining moments, create your own tomorrow.

Don’t procrastinate! We review applications when we get them, and if we discover the ideal candidate, we may close the role earlier than the advertised close date.

Looking forward to meeting you.