Financial Crime Operations Manager

Financial Crime Operations (FCO) is a team of 2000 Operations Professionals, part of the Financial Crime Services (FCS) team in Chief Operations Office (COO). The team is accountable for the development, implementation, and ongoing leadership of the Group’s financial crime operations shared service. Financial Crime Operations leads the Group’s approach to managing Anti-Money Laundering and Counter Terrorism Financing (AML/CTF) and Sanctions risks and obligations through the provision of the following operational services AML, CTF, KYC, Sanctions, ECDD etc.

You will be part of the Financial Crime Operations team with focus on ensuring strong operational cadences with a strong quality and compliance focus on outcomes with efficiency in the way that we disrupt financial crime.

Financial Crime Operations footprint spans Australia, India and New Zealand.

DO WORK THAT MATTERS

As a Manager Financial Crime, you will support the AML/CTF Operations function by providing oversight in a highly regulated and fast paced environment to enable the group to effectively and efficiently manage its financial crime risks in relation to the Groups High Risk Customers. This includes oversight of forecasting volumes and FTE as well as the daily management of AML/CTF operational teams and their regulatory obligations, risk issues, remediation plans and overall quality of performance to drive a culture of continuous improvement. As a leader, you are expected to role model the group’s values and people capabilities. You will proactively take appropriate action where performance is not in line with the business’ expectations. 

You will also contribute to the Group’s goal of NPS+30 in 3 years and will play an important role in protecting our community. Your approach to prudential risk management when identifying and responding to business risks, as well as identifying opportunities to improve processes within your team/work stream, will be vital in the Group’s relentless pursuit of the elimination of financial crime.

RESPONSIBILITIES

You will be ensure coaching sessions with each of your direct reports are completed, this includes development planning and performance discussions.

 • You will drive a high standard of the teams capability uplift relating directly to AML/CTF processes this will include train the trainer sessions or staff awareness training.

• You will at all times champion a Continuous Improvement culture within the team, and consistently look for new opportunities to further optimise and streamline existing processes.

• You will be responsible for driving and overseeing the day to day management and oversight of volumes, rosters, systems and workflow

• You will at all times apply performance management techniques and protocols when performance/behaviours are not in line with expectations or values.

• You will be responsible for reviewing all quality issues/rework which arises, effectively drawing out thematic and building spotlight sessions and actions plans to improve results and plans documented to be within tolerance levels.

• You will be open to change and deliver process changes following at all time the Change and Governance rules.

• You will play an active role ensuring the forecasting team is across volume drivers which may affect supply vs demand.

• Adhere to the Code of Conduct. The Code of Conduct sets the standards of behaviour, actions and decisions we expect from our people.

On any given day you will

Approaches a situation or problem by defining the problem or issue and determining its significance.

Identifies the major forces, events and people impacting and impacted by the situation at hand. Uses flow charts, Pareto charts, fish diagrams, etc. to disclose meaningful data patterns.

Uses logic and intuition to make inferences about the meaning of the data and arrive at conclusions.

Makes a systematic comparison of two or more alternative solutions. Investigates and provides solutions to different types of money laundering activities in numerous situations.

Oversees anti-money laundering processes, practices, and procedures.

Tracks monetary activities and applies the Bank Secrecy Act on all antimoney laundering projects.

Directs the implementation of anti-money laundering software for data collection and analysis. Coordinates internal and external money laundering investigation activities.

Advises on raising public awareness of anti-money laundering policies and regulatory rules.

Uses various media appropriately and effectively.

Analyses audiences to understand their composition and perspectives.

Balances the use of visual and verbal elements to maximise interest and impact.

Confirms understanding by restating others' positions.

Adapts listening and facilitation styles to others' communication styles.
 

We’re interested in hearing from people who have

• Experience in a fast-paced, high volume operational environment required
• Two or more years' experience in people leadership and management preferred
• Two or more years' experience in a financial crime, regulatory or law enforcement operations role preferred
• Experience in working with data, reporting and analytics to make informed decisions preferred
• Completion of tertiary education preferred